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Click here or scroll down to respond to this candidateCandidate's Name
EAP Work Life Analyst-CVS/AetnaWinston Salem, NC Street Address
EMAIL AVAILABLE - PHONE NUMBER AVAILABLEProactive self-starter with a demonstrated ability to manage projects, build relationships, communicate solution strategies, train, and support staff. Team oriented and a creative problem-solver with the proven aptitude to analyze and translate requirements and implement innovative solutions. Effective communication in managing relationships between strategic leadership, third-party vendors, and clients. I am a highly motivated, career-oriented individual who finds great satisfaction within the public service, and medical arenas. As a former supervisor in Mental Health, I was offered an administrative position after only 8 months with the company. I was asked to teach and mentor staff on daily care, documentation of Developmentally Challenged adults in a day program designed to enhance activities of daily living, medication management, oversee doctors appointments, finances, facility management and staffing. My experience in the medical and mental health field exceeds 30 years. I am highly motivated, career-oriented individual who finds great satisfaction within the public service medical and mental health area.WORK EXPERIENCEMental Health Technician II/Wake Forest Baptist Health/Feb 2020-Present (PRN on 2SA)Provides safe milieu for psychiatric patients (adolescents and children)Facilitates psycho-educational programing groupsTeaches and assists new employees with MHT protocol and trainingMonitor and perform safety checks every 15 minutes for safetyServes a lesion for familys nurses and physiciansEAP Work Life Analyst CVS/Aetna-Feb-24- 2020-PresentMember support:- Provides telephone Worklife consultation with members. - Provides telephone triage, crisis intervention and related services- Researches, locates and screens potential Worklife services and resources that meet member's need and provides referrals directly to member.- Determines appropriate intervention action steps in dealing with member situational concerns including cross referral to EAP services or other internal/external benefits that may meet their needs.- Provides consultation to individuals with a variety of presenting issues including emotional, lifestyle management and work life concerns including but not limited to elder care, childcare, financial and legal resource etc.- Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs.- Assists members with linkage to resources and/or advises members how to access and choose services to aid in the alleviation of stressors.- Interacts with providers as appropriate to schedule appointments and discuss concerns regarding specific cases.Resolve member issues with dis-satisfactory surveysPrepares member fulfillment related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, maintaining an inventory of materials. - Performs follow up with member to ensure needs are met.Documents accurate member contacts and activities according to enterprise, EAP and Worklife format using PC technology.Assist with training new staff and additional responsibilities deem by supervisor (SCA, Escalated Cases, New ideas to increase a more productive workflow and member satisfactionUnit secretary (Telemetry)-February-2020Answer multi line phone/fax/copyResponsible for upkeep of documentation for unit beds, telemetry boxes, suppliesAdmit and discharge patientsConsults and make follow-up appointmentsAssist visitorsLiaison between staff and patientsOrder supplies for the unitAssist Unit director with various duties as requestedMember of Shared GovernanceUnit Secretary/Nationally Certified Mental Health Technician -Cone Health - Greensboro, NC - April 2014 to Present Provides safe milieu for psychiatric patients Facilitates psycho-educational programing groups Teaches and assists new employees with MHT protocol and TrainingAdmit and discharge patients to the unit, Schedule follow-up appointments and consults for patients, order supplies for the unit, Answer multiple line phones, fax machine, copier, liaison between physicians, nurses, and families. Collected vital signs, EKGs and set up patients for telemetry.Served as a member of Shared Governance, where I created projects for the hospital, such as minimizing our loss prevention for patient belongings, preadmission form for our psychiatric patients to minimize physical altercations due to misinformation prior to admission.Assisted with scheduling for Behavioral Health HospitalMedical Assistant NC Elderly Psychiatric Services - Raleigh, NC - November 2013 to January 2014Assisted Nurse Practitioner with various nursing assistant tasksPatient admission, billing, and data entryProvided patient careClinical Support Technician UNC Healthcare - Chapel Hill, NC - February 2006 to April 2012Provided nurse tech experience on the following units: Child, Adolescent, Crisis, Psychotic, Eating Disorder, and Geriatric Unit Transcribed orders, answered multiple phone lines, vital signs, assisted doctor with minor procedures such as inserting feeding tubesPatient Admission and DischargesMonitoring patients during and after mealsTrained new hiresSupervisor Chatham County Group Homes - Siler City, NC - July 1999 to May 20051:1 assistance with developmentally handicap individualsPromoted to supervisor, overseeing 8 staff and 11 clients in a day programResponsible for budgeting unit expenses, medication administration, doctors appointmentsResponsible for editing and submitting Community Based Service NotesResponsible for day-to-day employee workflow, accountability, challenges, and achievementsAs a supervisor I was actively involved with my staff and stepped in when call out occurredI orchestrated weekly meetings to address any issues or concerns from staff or regarding clientsAttending weekly team meeting with administrative staff nurses and physicians for patient care and treatmentNursing Assistant Chatham County Hospice - Pittsboro, NC - April 1994 to July 1999 Nursing Assistant responsibilities Assist with transition of end-of-life careProvided in home care for patient with terminal illness.Provided insight in treatment team on changes in patient conditionProvided progress notes dailyProvided emotional and mental support to families and patientsNursing Assistant Carolina Dialysis Unit - Siler City, NC - January 1993 to January 1994Prepped patients and machines for dialysisMonitored patients while on dialysisEDUCATIONAssociate in Healthcare Administration University of Phoenix 2011CERTIFICATIONS/LICENSESCertified Nursing Assistant since 1988,Nationally Certified Mental Health Technician December 2016 to Present, BLS, CPI trainedADDITIONAL INFORMATIONExtensive medical experience in healthcare settings, Excellent communicator, mentor, and team player Dedicated and devoted to patient care, Member of Shared Governance Committee, |
