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JUSTINCARRC U S T O M E R S E R V I C E S P E C I A L I S TPHONE NUMBER AVAILABLEKissimmee, FlEMAIL AVAILABLEOutbound Sales Representative2023 - 2024, SpectrumFocused on driving revenue through proactivesales initiatives. Skilled in engaging potentialcustomers via multiple communication channels,understanding their needs, and recommendingtailored Spectrum solutions.Intake Forms Specialist2021 - 2022, Freedom Care LLCEffectively managed a high volume of inbound andoutbound calls in a fast-paced customer servicesetting. Coordinated with health plans to securepatient forms and adjustments for homecareservices, ensuring patient eligibility via Medicaid accounts.A B O U T M EDynamic and creative professional with robust business acumen and excellent manners. Skilled in creating and managing diverse filing systems and databases. Proven ability to collaborate effectively, communicateproficiently, and handle sensitive information with discretion.Skilled in maintaining positive relationships andenhancing customer experiences through excellentcommunication.E D U C A T I O NCity College of New York2005New York, NYLiberal ArtsCommunicationEmpathyPatienceActive ListeningTeamworkSalesforce CRMMicrosoft OfficeProblem Solving SkillsS K I L L SE X P E R I E N C ECustomer Service/Switchboard Operator2012 - 2018, The Gracie Square HospitalOffered exceptional customer service to patientsand their families, addressing inquiries, scheduling appointments, and providing directions within thehospital. Effectively managed emergency calls,following hospital protocols to ensure timelycommunication and response from the relevantmedical teams. Efficiently handle incoming calls,directing them to the appropriate departments orpersonnel.