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Click here or scroll down to respond to this candidateCandidate's Name
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Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL25 years of medical experience. Proficient and strong time management skills. Fully qualified with expertise providing customer support in fast-paced environments.SKILLSStrong Communication Skills both verbally and writingManagement skillsProficient in coaching and development.Strong in coaching and developing.Strong problem-solving aptitude skills.Excellent computer skills- Microsoft Word, Excel, Power PointAdapt well to changes and pressures in the workplace.Detailed document preparation and presentationWORK HISTORY08/08/2016 to present - Alabama Regional Medical ServicesOverseer of Clinic daily operationsLead by example guidance to medical staff in proper procedures in documenting and filing files.Maintain even flow of patients throughout the clinic with appointmentsVitals, Venipuncture, Lab ControlsReferrals, Audits, Mobile Events, Scheduling, Assist with Nurse Manager dutiesAssisted in coaching and developing new hires to provide exceptional customer service to patients daily.Maintain the office condition and schedule repairs. In charge of equipment not working at all clinicsOrder supplies for all clinics/In charge of Medical Assistant Scheduling and offsite/weekend schedulingMaintain schedule for preventive services for pediatrics and adolescents, adult screenings.VFC Coordinator for all sites, Covid Vaccines, Hep C Coordinator/referralsImprint Administrator for all sitesTrainer for All Medical Assistant and new hires on new supplies and equipmentMaintain office services by organizing office operations and procedures, preparing payroll11/05/2012 to 05/03/2016 Heatlh Services Inc., Montgomery, AlAnswer Phones and greet patience daily.Schedule appointments.Screen patients vital signs.Provide exceptional customer service including efficient and accurate documentation.Maintain the highest level of confidentiality with all information obtained.Balance cash drawer daily and processed bags for night drops.04/2003 TO 02/02012 Hardees, General Manager Montgomery, AlSupervised shifts and maintained the highest standards in quality, service and cleanliness.As manager focused on profitability.Maintained a cooperative and professional working relationship between management team and your crewAddressed and resolved customer product complaints empathetically and professionally.Gathered and verified all required customer information for tracking purposes.Defused volatile customer situations calmly and courteouslyAccurately documented, researched and resolved customer service issuesActed professionally and patiently when addressing negative customer feedbackMet and exceeded service and quality standards every review periodCERTIFICATIONMedical Assistance Certificate 2012Administrative Training CertificateManagement CertificateEDUCATIONStanhope High School 1988 graduatedFortis College, Montgomery, Al |
