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Click here or scroll down to respond to this candidateCandidate's Name
Waynesboro, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer service-oriented professional who provides technical assistance and application support. Possess skills necessary to communicate solutions and provide guidance and problem-solving assistance and maintains operations according to established standards, policies and procedures. Communicates in a clear and concise manner to ensure satisfactory customer service Functions independently with minimal direction and guidanceEffectively prioritize work to ensure efficiencyMS Excel MS Word Peachtree Accounting QuickBooksComputer Support Customer Service Support Interpersonal Communications MS Office Health Records ManagementPatient Scheduling HIPAA Privacy Practices Basic Billing/Coding Operate Electronic Health Records SoftwareUnderstand Medical Terminology Data Entry & Security Patient Reimbursement ProcessingWork ExperienceOwner / Business Manager / Customer ServiceUncommon Scents and Styles - Waynesboro, VAApril 2019 to PresentSell consumer products, person-to-person, to a select customer baseDemonstrate product usage, communicate benefits, and answer questions regarding product line Organize and manage client records and accept paymentsDesign labels and business cards and oversee marketingSales AssociateVA ABC Store - Waynesboro, VANovember 2022 to January 2023Provide outstanding customer service, answer phone, Stock Shelves, assist with special orders, make sure all items are correctly placed in appropriate areas.Production WorkerHershey - Stuarts Draft, VAJuly 2022 to September 2022Maintain machine check boxes and resent robot as needed.Install ink and replace tape.Maintain a clean workspace and inspect candy packaging.Front Desk / Assistant ManagerCountry Inn and Suites - Charlotte, NCJanuary 2022 to March 2022Handled guest complains and respond to guest emails.Utilized Opera Property Management System to manage day to day functions. Processed pre-authorizations for third party credit card billings,Front Desk / Night AuditorDays Inn Little Rock - Charlotte, NCSeptember 2021 to January 2022Answered phone calls and performed guest check-in and out duties.Scheduled housekeeping assignments and checked guest rooms.Processed credit card pre-authorizations.Maintained communication with security team and completed scheduling for shuttle rides.Clarion Pointe Hotel - Rock Hill, SCAugust 2021 to September 2021Customer Service Representative (Remote)TTEC Call Center - Fort Mill, SCNovember 2020 to March 2021Handled inbound and outbound phone callsProcessed fraud claims for Bank of America customersPrepared and sorted source documents, and identified and interpreted data to be entered Mailed out new credit and debit cards upon requestGuest Relations / Front Desk ClerkSleep Inn Airport Billy Graham Parkway - Charlotte, NCJanuary 2020 to May 2020Process cash and credit card transactionsProvide outstanding customer servicePrepare breakfast and handle schedules and provide parking passesCandidate's Name (Cont.)HomemakerStay-at-Home Parent - Waynesboro, VAJuly 2017 to April 2019Showed strong leadership skills and managed household budgetRemained deadline-oriented and reliable while adjusting priorities and managing time wisely Required to make quick, crucial and often unprecedented decisionsShort Order CookThe Fishin Pig - Waynesboro, VAFebruary 2017 to June 2017Cleaned food preparation areas, cooking surfaces, and utensilsCooked and packaged batches of food and ordered and took delivery of supplies Maintained sanitation, health, and safety standards in work areasVerified that prepared food met requirements for quality and quantityCrew Member / Cashier / Customer ServiceArbys - Staunton, VAOctober 2016 to December 2016Performed a multitude of tasks including food production and serving customers at the cash register Operated cash register, accepted payments, and made accurate changeEnsured accuracy of cash drawer and kept work area clean and organizedWorked in a team environment and communicated effectively with managers and co-workersHomemakerStay-at-Home Parent - Charlotte, NCMarch 2012 to September 2016Ensured household duties were completed in a time efficient mannerDeveloped, managed, and maintained a budget effectivelyCoordinated and facilitated medical care, meals, and social activitiesCertified Nursing AssistantHope in Home - Gloucester, VAMarch 2009 to September 2009Maintained patient charts, scheduled appointments and escorted patient to doctor appointments Assisted with activities of daily living and range of motion exercisesRecorded vital signs and performed light housekeeping dutiesEducationAssociate of Science degree in Health SciencesUltimate Medical Academy2019Skills Computer Support Customer Service Support Interpersonal Communications MS Office Health Records Management Patient Scheduling HIPAA Privacy Practices Basic Billing/Coding Operate Electronic Health Records Software Understand Medical Terminology Data Entry & Security Patient Reimbursement Processing Synxis software (2 years) Customer service Typing Cash register Cash handling EMR systems Records management Supervising experience Leadership Medical terminology Cooking QuickBooks Vital signs HIPAA Medical coding ICD-10Certifications and Licenses CNA |
