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Click here or scroll down to respond to this candidateCandidate's Name
L EADERSHIP AND TALENT DEVELOPMENT SPECIALISTProfile Passionate Learning and Development professional dedicated to developing individuals knowledge and skills Coaching, emotional intelligence, leadership skills, bridge planning, financial analysis and data analysis focused on continues improvement and learning content developer 5 years of experience in regional positions overlooking the LATAM region including but not limited to Colombia, Mexico, Nicaragua, Panama, Unites States, Canada, Philippines and India. Project Management and Six Sigma Yellow Belt Diploma from Oxford UniversityEmployment HistoryOperations Manager, Impact Hub ManaguaManagua, NicaraguaSEPTEMBER 2 023 DECEMBER 2023 Executing and overseeing development programs of social interest in vulnerable areas of society Collect data and create data analysis reports internally and for clients showcasing social impact and benefits of programs Training and Quality Manager, Webhelp NicaraguaManagua, NicaraguaAUGUST 2 022 MARCH 2023 Organizing and overseeing training programs (both outsourced and in-house), quality assurance processes, planning regular employee performance evaluations, conducting skills gap analyses, monitoring and reporting on turnover rates, developing employee retention programs and team-building activities. Supporting the continuous improvement processes conducted root cause analysis and creating bridge plans.Senior Talent Development Director, Support.comRemote - Managua, NicaraguaMARCH 2 021 DECEMBER 2021 Organizing and overseeing individual and team training programs(both outsourced and in-house) Planning regular employee performance evaluations, conducting skills gap analyses, monitoring and reporting on turnover rates, developing employee retention programs and team-building activities Performing benchmark research on compensation and benefits, onboarding new hires. Coach employees and act as their consultant regarding learning and development activitiesDetailsMiami, FloridaPHONE NUMBER AVAILABLEEMAIL AVAILABLELinksLinkedInSkillsInitiative, Critical analysis and problemsolvingFlaxibility and adaptabilityFast learnerLeadership and team buildingSelf motivatedConflict ResolutionAbility to MultitaskTime ManagementAdaptabilityAbility to Work Under PressureMicrosoft OfficeAdvanced Excel and Data AnalysisProject ManagementYellow Six SigmaLanguagesSpanishEnglishLeadership Development Program Manager Americas, Sitel Group Nicaragua, Managua, NicaraguaJULY 2015 DECEMBER 2020 Assessing, designing, developing, implementing and measuring of on-going leadership development programs, processes and initiatives. Focused on strengthening the competencies of current leaders and identifying/developing future leadership talent. Facilitating training and mentoring for trainers, coaches, managers and directors. Developing, implementing and delivering of global learning solutions. Deployment of senior management development programs in the near shore region. Managing the Learning Manager system ensuring that all leaders kept their learning plan above 80% completion and below 15% margin and 95% of certifications achieved for all new coaches and learning specialists in Mexico, Panama, Colombia and North America from September 2015 to December 2020.Learning and Development Manager, Sitel Group Nicaragua, Managua, NicaraguaMAY 2010 JULY 2015 Leading and directing learning culture vision. Supporting business strategy for site. Develop and implement training programs. Being an effective business partner to the global learning team, supporting the development, implementation and delivery of global learning solutions. Recruiting, hiring, training, managing, appraising and developing a team of trainers to enable them to progress effectively. Provide direction in finding creative solutions for the training and development of people, throughout a variety of different learning methods including mentoring and coaching.Learning Specialist, Sitel Group Nicaragua, Managua, Nicaragua FEBRUARY 2021 FEBRUARY 2021 Providing Product and technical support training to new hired associates. Observing, tracking progress of new hires. Providing coaching and motivationCustomer Service Representative, Sitel Group Nicaragua, Managua, NicaraguaJANUARY 2009 MAY 2009 Providing customer service and technical support to customer in USA. Achieving over 90% in Quality and 4.5 in Customer Satisfaction out of 5Administrative Assistant, Muebletex S.A., Managua, Nicaragua OCTOBER 2007 NOVEMBER 2008 Coordinate suppliers orders with counterparts in China. Processing productions orders and coordinate deliveries to clients in North America. Manage logistics of imports and exports.Store Manager, Hudson s Convenience Store, London, England, UK APRIL 2003 AUGUST 2007 Managing Financials, Providers and Client realtions EducationPostgrade, Universidad Centroamericana, Managua, Nicaragua OCTOBER 2000 DECEMBER 2000 Post grade in Consecutive and Instant interpreting both English- Spanish and Spanish-EnglishBachelor s Degree, Universidad Centroamericana, Managua, Nicaragua FEBRUARY 1992 DECEMBER 1996 Bachelors Degree in Translation in reference to English Teaching English as a Second Language Social Studies SchoolBusiness Studies, Universidad Centroamericana, Managua, Nicaragua FEBRUARY 2000 DECEMBER 2002 Completed 3 years of business administrations studies Completes courses such as Accounting, Financial analysis and Project Management.Extra-curricular activitiesInterpreter at Baptist Medical Mission, Managua, Nicaragua JUNE 1993 JUNE 1998Volunteer InterpreterInterpreter at Feed the Children, Managua, Nicaragua JULY 1995 AUGUST 1996Volunteer InterpreterInterpreter at Presbyterian Medical Mission, Managua, Nicaragua AUGUST 1997 AUGUST 1998Volunteer InterpreterReferencesHumberto Sequeira from Endries International, Inc, Staff Product CoordinatorEMAIL AVAILABLE PHONE NUMBER AVAILABLEJonathan Lobo from BJS, Overnight ManagerEMAIL AVAILABLE PHONE NUMBER AVAILABLEDaniela Siremberg from IDT BiologikaEMAIL AVAILABLE PHONE NUMBER AVAILABLE |
