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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Ph. PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfessional Summary: Lead document administrator offering excellent communication and computer skills. Ability to meet deadlines and work with a high level of multicultural awareness and adaptability.Skills:Team LeadTraining/CoachingProject CoordinationDocumentation ExpertiseStrong Audit Reporting and Data Entry ExperienceClear oral/written communicationMicrosoft Office expertiseProfessional phone etiquette Organizational skillsWork Experience:Randstad/Wells Fargo March 2024 CurrentSr. Fraud SpecialistATM Credit Card Claims team - Debit Card Fraud Investigations - Sig Fraud teamApproving or denying claims by reviewing multiple different systems (4 max)Claims management system, working in queues. Heavily based off production environment. Working in the fraud & claims department, specifically working with signature fraud on customers debit cards. Review notes passed along from other departments and the customers spending history to either confirm/deny a refund.Insight Global/Amazon Freights LTL Aug 2023 Jan 2024Transportation SpecialistDeliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occurWork in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches. Your calls will be monitored and recorded for training and compliance purposes.Support workload surges and/or weather-related operations as needed to include working additional overtime during designated high-volume peaksUse internal systems to gather data from multiple sources to support daily execution and reporting on a daily, weekly, monthly and quarterly basis (WIMS, FMC, YMS, AAP).Help write standard work for both the internal team as well as field teams.LHH/Satellite Healthcare Mesa AZ Sep 2022 March 2023Patient Placement CoordinatorServes as a main point of contact for patient referral sources from hospitals or other dialysis centers. Review medical records sent by referral sources and routed to Satellite dialysis centers. Acts as a liason between our centers and referral sources by providing updates on patient chair times or requesting additional medical records from the referral sourceAmerican Express - Phoenix, AZ/Virtual - May 2022 Aug 2022Account Protection Services/FraudHelping with American Express members with cases due to fraud activity on their accounts by verifying if the charges are fraudulent or not. Sending out replacement cards if the members accounts have been compromised due to fraud charges.Aveanna Medical Solutions Chandler, AZ June 2016 - May 2022Authorization LeadCreating workflow for team and delegating daily tasks, communication between all involved parties to ensure patient receives prescribed therapy equipment/supplies, review all proper documents to verify compliance, monitor authorization requests, research and resolve billing issues and escalations, attend multiple meetings with leadershipHealthways - Chandler, AZ February 2007 - March 2016Lead Data ProcessorReview program utilization files sent by locations by email or by uploaded to the data management system, Modified either excel or text utilization files to be uploaded to the database via web portal, respond to emails and phone calls from affiliated locations or Account Management regarding inquiries or issues, research, resolve and reconcile location's activity that may have been denied based on processing errors or data inaccuracy, research and investigated possible fraudulent activity, help lead, support and answer questions from contracted employeesWestland - Phoenix, AZ May 2004 - August 2006Customer Service SpecialistAnswered customer and Vendor questions via phone calls or by email in regards to Boat Covers and Bimini tops, communicated with vendors regarding shipping and receiving orders, created RMA's for products to be returned, helped review returned products with the design team to make sure products were created correctlyIKON Office Solutions San Francisco, Ca/Tempe, AZ July 2001 - May 2004Order CoordinatorReviewed contract documents from Sales Rep. after having clients sign agreement for buying, leasing or renting Ikon copiers and fax equipment, Input orders to access database after contract document approval, work with credit approvals process, verify equipment stock, coordinated with warehouse to check status of orders, track deliveries for clients, worked with billing department in regards to client invoices, communicated with sales team with regards to deliveriesGamelink, INC. - San Francisco, CA September 1998 - May 2001Data Order SpecialistUploaded all the orders created by customer service or from online to an access database, reviewed and contacted banks to verify if Credit Card used during purchase where valid, printed invoices for orders ready to be shipped out by the shipping and receiving team, assisted customer service reps with phone calls, emails and online ordersEducation:Phoenix Quest Center 2011 2019 Chandler AZ.1st Degree Black Belt certified Instructor, Trainer, coach.Abraham Lincoln High School 1991-1994San Francisco, CA High School - General Education |
