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Click here or scroll down to respond to this candidate4001 Samuell Blvd Apt 202Mesquite, Tx Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECandidate's Name
WORK EXPERIENCE:Stat Overnight Delivery-Chicago, IL (March 2021-November 2023)General ManagerRoute all orders for next day route assignmentsInput and maintain accurate weekly payrollEnsure daily delivery coverageIdentify and resolve delivery and scheduling problems through timely communication with patients, drivers, and dispatchManage driver daily performance and activity to ensure a safe work environment and zero service failures.Maintain high performance levels for delivery processes, and implement improvement activities wherever necessaryEnsure all daily pickups are coveredProvide accurate weekly reports to the management on performance of the service deliveriesManage progress of next day delivery orders as well as high priority delivery ordersHigh and train new driversOrder and monitor all office suppliesReceive all incoming daily deliveriesStat Overnight Delivery-Richardson,TX (October 2020-March 2021)DispatcherAnswered incoming calls from customers and drivers.Dispatched drivers upon arrival and completion of deliveriesAssisted drivers with directionsResearched lost and damaged packagesResponded to customer inquiries via online web chatRan nightly delivery reportsDFW Airport-Grapevine,TX (October 2018-February 2020)Dispatcher(Contract Position)Respond to dispatch requests related to all airport custodial issues.Provide service to passengers in respect to TSA check in times, parking, and all aspects of airport operation issues.Claim resolution regarding lost baggage/missing items.Document airport traffic.Monitor passenger flow.Ford Credit-Irving,TX (July 2017-July 2018)Customer Service/ Email & Chat RepProvided positive customer service through inbound calls for lease & retail accountsResearched and corrected items such as misapplied payments or payoff disputesDiscussed past due accountsProvided payment arrangement options to lease & retail accountsProvided lien release requestsProvided principal and interest breakdownServiced all retail and lease contractsProvided financial hardship solutions for customersAssisted customers with all manufacture and extended warrantiesMet monthly metrics (i.e. AHT, compliance, customer surveys)Bank Of America-Plano,TX (April 2015-July 2017)SME-Subject Matter ExpertAssisted primary trainer with 8 week new hire training.Prepared new hire training documents.Monitored all incoming phone calls and provided feedback to associates.Monitored all associates metrics and compliance standards.Filled in as manager, as neededServiced HELOC (Home Equity Line Of Credit)accounts.Provided principal and interest payment breakdown to customers.Provided breakdown of amortization schedules.Processed payments utilizing customer's checking and savings accounts.Maintained monthly metrics(AHT, Customer Surveys, Availability)Processed funds transfers and balance builds.EDUCATIONLincoln Humanities Magnet High School High School DiplomaAugust 1997 - May 2001, Dallas, TX |
