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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Sparrows Point, MD Street Address
Energetic Oce Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workows. Focused on attentively assisting oce sta and patients and identifying opportunities for improvement. Oce ManagementAccounts Payable/ReceivableMicrosoft OcePatient RelationsSta HiringHIPPAOSHASpannhake Orthodontics Towson, MDOce Manager01/2017 - CurrentOrchestrated seamless patient experiences by eciently handling incoming and outgoing calls, and facilitating smooth communication among oce sta, enhancing overall patient satisfaction.Spearheaded billing and accounts receivables processing, maintaining nancial accuracy and contributing to improved cash ow, ultimately beneting the nancial health of the orthodontic practice. Demonstrated unwavering commitment to patient privacy by strictly adhering to HIPPA guidelines, creating a secure and condential environment that instills trust among patients.Exhibited exceptional multitasking abilities, consistently handling high call volumes with precision, minimizing patient wait times, and optimizing the overall eciency of the front desk.Proactively managed work scheduled, adapting to the changing sta levels and expected workloads, resulting in optimal stang levels and enhanced team productivity.Played a pivotal role in the maintenance of the lab cases, collaborating with external labs, sending RX forms, and eciently tracking cases, contributing to the timely completion of treatments and a positive patient experience. Implemented meticulous supply of chain management, consistently maintaining optimal oce supplies inventory levels, resulting in cost savings and uninterrupted oce operations.Fostered a positive work environment by overseeing sta relations, addressing concerns, and prompting a collaborative atmosphere, leading to increased employee satisfaction and retention.Big Smiles Mobile Dentistry Baltimore,MDTeam Lead10/2014 - 12/2016Led and motivated a dynamic team of dental professionals, fostering a collaborative work environment that resulted in a 15% increase in team productivity and eciency.Implemented strategic dental procedures in school learning environments for children to receive proper dental exams.SummarySkillsExperienceProvided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.Trained new sta in relevant processes and procedures. Performed daily maintenance of dental equipment on sight. Reviewed all charts were written and signed by dentist before sending to main oce to close out the work day.Nottingham Dental Care Nottingham,MDDental Assistant06/2003 - 10/2012Assisted the dentist in various dental procedures, demonstrating exceptional chairside eciency and precision, contributing to a 25% reduction in patient procedure times.Implemented proactive infection control measures and maintained strict sterilization protocols, ensuring a consistently hygienic and safe environment, and surpassing health and safety standards. Established rapport with patients, providing empathetic chairside support, and eectively communicated post-treatment care instructions, resulting in a 15% increase in patient compliance and overall satisfaction. Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices. Took digital X-rays of teeth using radiographic equipment. Kept accurate records of dental treatments provided for each patient's visit. Medix Towson, MDCerticate in Dental Assisting05/2003The Catholic High School of Baltimore Baltimore, MD High School Diploma05/2000Education and Training