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Click here or scroll down to respond to this candidateCandidate's Name
Hope Mills, NC Street Address
Home: PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYMTA Certified IT candidate, skilled in Client and Server technical support; addressing performance and security issues. Technically advancing by attending an accredited, hands-on training program in pursuit of additional CompTIA, Microsoft and Linux certifications. Multi-faceted experience in network set-up, analysis and troubleshooting, teamed with top-notch customer service abilities. Dedicated, hardworking, and eager to apply skills and abilities in a technical environment focused on server support. Has 26 years of Experience in course development and training deliveries.TECHNICAL SKILLS & ABILITIESTroubleshooting data networksProject & Program ManagementConnectivity issues, external and internal networksInstall operating system service packs, updates, and other security patchesTroubleshooting various Windows and configure access to shared resources and peripheralsWindows utilities to manage hard drivesApply static IP addresses to multiple devicesSet-up and maintain firewalls and anti-virusExposure to virtual infrastructures. Installation of Linux Ubuntu 16.0.4 LTS, Windows Server 2008r2, Server 2016, Server 2019 and Windows 10Installation and configuration of Active Directory Domain Services (ADDS), Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP), and Internet Information Services (IIS).Applied virtualization via VirtualboxLinuxMac SupportNetworkingIT SupportHardware ConfigurationCybersecurityMac SupportUnderstand TCP/IP, DNS and DHCP systemsBasic configuring of storage spacesCustomer Service ManagementImplement basic wireless networks, and various topologiesInstructional design & Curriculum developmentBudget preparation and managementProcess Implementation and ImprovementSoftware: Microsoft Office, MAC OS Applications, Linux, and UnixConfigured network and connected virtual machines. Configured static IP addresses, changed computer names and joined ADDS domain from Windows 10 to Server 2008r2, Server 2016, Server 2019Cloud ComputingSystem Backup and RecoverySystems AdministrationMobile Device SupportOperating Systems Software TroubleshootingHelp DeskHardware and Software TroubleshootingTechnical SupportTicketing systemWORK HISTORYCSA, GDIT, Baton Rouge, LA 11/ 2021- to PresentTier 1 Support: Troubleshoot, resolve, or escalate callers issuesUse ticketing system to record outcome of the call.Intern, eSabers, Virginia Beach, VA 05/ 2021-11/21On-Boarding: Installing remote management software. running cables, asset inventory,Adding user to active directory (ADDS) and workgroups to the domainInstructor, Texas A&M, College Station, TX 1999 2020Delivered Department of Homeland Security approved training to local jurisdictions across the US and Military Institutions.Conducted instruction on Incident Command System for TEEX, Homeland Security, and HazMat of Qatar Petroleum at Ras Laffan Emergency & Safety College.Customized training for industrial clientele based on training objectives, needs assessments, and desired outcome.Training CoordinatorPerformed duties as focal point for logistic support for training deliveries, shipping, and operator level IT support to staff.Mentored, counseled, conducted performance evaluations for assigned staff.Member of the editorial review panel for Janes Chem-Bio Handbook 3rd edition; ISBN 978-0-7-106-2773 5.Signal Intelligence Analyst, US Army 1979 2000Advised, briefed, maintained working status of the 18th Airborne Corps and SOF intelligence units capabilities, including staffing, languages, available equipment basing assessment on requirements of contingency and operational plans.Directed Intelligence operations, report writing, analysis, and conducted briefings.Set up, trouble shoot, maintained and operated a variety of equipment.CERTIFICATIONS AND EDUCATIONMy Computer Career, Raleigh, NC 11/2021Information Technology Security AdministrationCertifications Completed: Microsoft Technology Associate Security FundamentalCertifications Completed: Microsoft Technology Associate Windows Server Administration FundamentalCertifications Completed: Linux Professional Institute Linux EssentialsCertifications Completed: CompTIA Server+Certifications Completed: Microsoft Technology Associate Networking FundamentalCertifications Completed: CompTIA A+Certifications Completed: Security +Certifications Completed: HDI-SCAUniversity of Phoenix 10/2004Master of Arts in Education Adult Education & Distance LearningSouthern Illinois University at Carbondale 12/1998Bachelor of Science Fire Science Management |
