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Click here or scroll down to respond to this candidateCandidate's Name
Saginaw, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLELooking for a challenging new role with a growing team where I can apply my expertise and extensive experience in customer service & hospitality. Motivated professional exhibiting strength in critical thinking and problem solving. With 10 years of progressive experience in the field who is highly organized, detail-oriented and reliable. Maintaining a focus on accuracy and delivers courteous service at all times.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceFront Office Coordinator/RecruiterExpress Employment Professionals - Roseville, MIJune 2021 to December 2023 Created and updated physical records and digital files to keep current, accurate, and compliant documentation. Scheduled interviews for recruiters. Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel as the offices point of contact. Established positive working relationships with colleagues, managers, and customers through regular communication and effective anticipatory needs. Created and implemented office management procedures that improved training efficiency, team productivity, and accuracy. Used Q4 software and Microsoft office to enter and maintain departmental records in the company database. Assisted company on social media pages for the promotion of their businesses. Resulting in 58% increase in interviews at the office. Was in charge of new employee orientation and scheduling. Conducted thorough background checks using OTIS.Gov and Odyssey. Planned and oversaw new employee HIPAA and OSHA training. Used social media platforms and online job boards to advertise open positions and engage with potential candidates. Each employee was informed about all human resources policies, procedures, laws, standards, and regulations.Key Holder/Sales AssociateBath & Body Works - Sterling Heights, MIAugust 2018 to August 2022 Customer returns were accepted and processed by me. Checked transactions for possible fraud. Was in charge of answering questions and resolving issues Was in charge of training and mentoring new employees. Managed inventory and stock levels in collaboration with the purchasing and receiving departments. Delegated daily tasks to over 10 employees to provide development opportunities. Began service consultations by asking open-ended questions to learn about customers personal preferences and needs. Restocked shelves by opening inventory boxes. Reduced shrink 4% and increased sales 18% in a year through better product knowledge and finding target audience. Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store 5 times per week. Organized warehouse and backroom spaces by loading and unloading merchandise from trucks. Provided management with sales feedback in order to address concerns raised in sales reports. Improved customer service by projecting a friendly and knowledgeable attitude. Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals. Dealt with incidents involving safety and loss prevention Used upselling techniques and offered product and service consultations. Consistently met and exceeded upselling and credit card sign up targets. Lifting 50 Lbs & Warehouse Stocking Loading & Unloading Packaging Merchandise & UnpackingCall Center RepresentativeMedData - Farmington, MIFebruary 2015 to March 2018 Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties. Used email and the phone to communicate effectively with staff, patients, and insurance companies. Answered an average of 40 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products. Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys. Printed and reviewed the monthly patient aging report, as well as collecting past-due payments. Created and submitted invoices according to pre-determined financial schedules Kept track of outstanding invoices and assisted with collections. Entered invoices that needed to be paid as well as amounts that were disbursed via check. electronic transfer, or bank draft. Was in charge of collecting unpaid bills from debtors estates. Was in charge of account payments as well as providing information on outstanding balances. Carefully assessed and confirmed benefits and eligibility. Processed payments over the phone and in person with a focus on accuracy and efficiency. Payments from insurance companies were posted and adjusted. Investigated CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Completed all necessary claim paperwork, documentation, and system entry with precision. EducationHigh school diplomaCarrollton High School - Saginaw, MI2011 to June 2014Skills Serving Restaurant experience Cash register Customer service Microsoft Excel Cash handling Recruiting Human resources Communication skills Basic math Warehouse experience |
