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PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfileTwelve years in sales, fourteen years in the travel industry, five years in warehouse shipping/receiving, and three years in retail, combine for a strong and unique skill set. Skills and CertificationsExcellent customer relationship and sales skills; company record for one-shotters (customer signed contract on the spot)Airlines Reporting Corporation Report (ARC)  Certified Experience with Microsoft Word, Excel, Outlook, and Sabre, Apollo, and Trams systems Forklift operation  OSHA CertifiedEmployment HistorySales Representative, 2012  PresentAuthentic Plaster and Tile, Dallas, TXIn-person sales at customers homes for residential pool renovations including plaster and tile as well as benches, fountains, etc. Assess the current situation, take measurements, assist the customer in making choices, and then calculate and write-up bid. Address all questions the customer may have. Liaison between customer and work crew during the project and make sure all funds due are collected.Accounting Specialist/ARC Manager, 2005-2011Campbell Resources, Ltd, Dallas, TXDuties included the ARC report, weekly individual client reports, ticket stock, client and travel agent resolutions, debits, voids, exchanges, refunds, faxing and data entry. Accounting Specialist/ARC Manager, 2002-2005Canyon Creek Travel, Richardson, TXDuties included the ARC report, weekly individual client reports, ticket stock, client and travel agent resolutions, debits, voids, exchanges, refunds, faxing and data entry. Accounting Specialist/ARC Assistant, 1997-2001World Travel BTI, Dallas, TXDuties included the ARC report, weekly individual client reports, ticket stock, client and travel agent resolutions, debits, voids, exchanges, refunds, faxing and data entry. Glazier Apprentice, 1995-1997Nor-Tex Glass, Rowlett, TXDuties included building storefronts and installing glass for new and existing businesses, measurements and precision cutting, and establishing and maintaining successful relationships with both contractors and clients.Warehouse Shipping Manager, 1994-1995Appleton Electric, Garland, TXDuties included shipping and receiving, pulling orders and back-orders, stocking and managing inventory, and operating the forklift.Receiving Manager, 1992-1994Fijitsu, Richardson, TXDuties included receiving, labeling, stocking and managing inventory, and operating the forklift. Shipping and Will-Call Manager, 1990-1992Carroll Co., Garland, TXDuties included shipping, inventory, customer service, and forklift operation. Assistant Manager, 1987-1990Chess King, Lubbock, TXDuties included selling mens designer clothing, cashier, scheduling employees and time logs, hiring and firing, reconciling weekly statements and creating reports, customer service, receiving and stocking merchandise.EducationTravel Agent Training, 1996Travel University, OnlineGlazier Training, 1995Northlake Community College, Irving, TXHigh School, 1986L.V. Berkner High School, Richardson, TX*References available upon requestAugust 2023