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Click here or scroll down to respond to this candidateCandidate's Name
Street Address GLENEAGLE ROADBALTIMORE,MARYLAND Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER SUMMARY, ABILITIES AND STRENGHTS:Self-motivated achiever with extensive experience in customer/patient oriented settings requiring outstanding communication, accuracy, customer service and follow-throughIn-depth experience in patient registration, insurance verification/authorization and patient schedulingExceptional ability to prioritize and manage simultaneous task and adapt well to changing or new situationsExtremely proficient in clarifying and processing highly detailed informationUnique capacity to train, coach and develop employees to higher levels of responsibilityAbility to work effectively in a demanding and fast paced work environmentFamiliarity with charge entryCall center management experienceConflict resolution proficiencyEDUCATION:Associate of Arts Degree in General Studies, 1996Baltimore City Community CollegeFurther Professional Education:The Great Workplace: Building Trust and Inspiring PerformanceManaging My Time and PrioritiesIts Not My Fault: Dealing with Difficult Patient BehaviorThe First Time ManagerService ExcellencePROFESSIONAL EXPERIENCE:Amazon, Baltimore, MD, 2016-2017Fulfillment AssociateProcessed orders through the fulfillment systemsProvided accurate documentation for all serviceStrong attention to detail along with excellent organizational and time management skillsAbility to work a flexible schedule and multitask in a fast pace environmentPiece Picking by item number/quantity/locationAbility to work independently or as part of a teamQuality checked every order for quantity and product accuracyKennedy Krieger Institute, BALTIMORE, MD 2015-PresentSupervisor- Care Management OperationCoordinate the various components of the insurance verification and pre-registration processes, including interviewing patients by phone to obtain demographic, employment, insurance and financial informationEmployee evaluationQ/A medical documentation for accuracy to ensure all benefits have been cleared in order for revenue to be generated in a timely fashionCoaching, monitoring in-coming/out-going phone calls for outstanding customer servicesResolving any complaints within timely manner to maintain the highest level of satisfactionUsing the AS400 and IAMS SystemsFACULTY PRACTICES, INC, BALTIMORE, MD 2009-2015Team Lead- Neurology Outpatient ClinicProvided direct supervision of the front desk personal of the day-to-day operations of a very busy neurology ambulatory outpatient clinicProvided leadership and guidance to both the clinical and clerical staff to ensure maximum productivityEngaged in daily huddles with the front desk staff to discuss and distribute workMonitored calls and offered positive feedbackCreated a training manual for new hoursResearched and resolved patient scheduling issuesUniversity of Maryland Medical Systems, Baltimore, MD 2005-2016Admitting Specialist- Shock Trauma RegistrationResponsible for obtaining registration information for newly arrived patients to the Shock Trauma Unit, name demographics and insurance, conducting a bedside interviewAccurately inputting the information into the EPIC SystemObtaining all signatures required on registration forms and releasesServes as an liaison between waiting families and the Trauma Medical TeamCounsel patients on obtaining insurance and reimbursement procedures for hospital servicesCandidate's Name
1200 Gleneagle RDBaltimore, MD 21239Dear Sir or Madam:Please accept this letter as expressed interest in a position with your organization. I am forwarding a resume for your review and consideration, but would also like to draw your attention to several points of reference.As a highly motivated and energetic individual with more than 20 years of combined experience in customer/patient settings as well as call centers environments. I am seeking an employment opportunity in which my work experience and skills will make a valuable contribution. Previously I held the position of Front Desk Team Lead for Faculty Practices, Inc., in which I was responsible for training, coaching and supervising a 7 person team, ensuring patient flowed through the clinic while delivering outstanding customer service.Other positions held were Senior Supervisor, for a state contractual insurance licensing agency overseeing the processing of applications for insurance licenses for up to 79,000 agents and agencies in the state of Maryland. I was Customer Service Representative, emergency services for Baltimore Gas Electric Company, answering over 100 calls per day.On a personal side, I consider my strengths to be organization, outstanding communication and training skills, a positive and professional manner. I work equally well as a dedicated team member and in leadership roles.If given the opportunity, I am confident that I will be an asset to your organization and look forward to a personal interview at your earliest convenienceThank you for your time and consideration.Sincerely,Candidate's Name |
