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demondjohnsonPortland, OR Street Address  EMAIL AVAILABLEexperienceDisbursement Analyst, Oct 2017  PresentEpiq Systems, Beaverton OR+ analyze accounts and data for accuracy+ confirm all posting of checks and othertransactions to account records and investigateany unexplained discrepancies in account activity+ maintain client and correspondence files+ extract data from the company database andrun reports for managementDeposit Risk Analyst, Aug 2016  Dec 2016Simple (Cinder Staffing), Portland OR+ reviewed and processed deposited items withininternal systems+ collaborated with risk personnel and serviceprovider partners to track and manage fraudinvestigations+ corresponded with customers involved inexception deposit casesFraud Detection Coordinator, Jan 2015  Dec 2015Capital One Bank, Tigard Or+ managed inbound and outbound customer calls+ maintained and updated case managementsystem tracking fraud cases+ managed data entry of customer accountinformationNike Employee Store Athlete, April 2010  June 2014 Nike Inc., Beaverton OR+ managed front desk duties (e.g. check in guests, maintain guest list, answer phone, handle mail)+ processed customer transactions and maintainedcash drawer+ assisted with stock maintenance and inventorycountsskills & attributesFraud Detection+ conduct root cause analysis to identifyopportunities to predict, prevent and mitigate risk within processes and performance+ properly document all case-related activities to notify internal partners+ respond to escalated loss prevention issues,industry risk alerts, bank alerts and consumer alerts Customer Service+ excellent communication and rapport building+ complaint handling and dispute resolution+ outgoing and fun personality, with a great sense of humorCommunication+ strong phone skills and understanding of callcenter operations+ prepare written communications and casesummaries in a thorough, clear, organized andtimely manner+ quick and efficient when responding tocustomers needseducationLane Community CollegeEugene OR, June 2007activities & interestsEXTRACURRICULAR: Intramural Flag Football andSoftball League, Portland Adult Basketball League, Underdog Kickball League*Licensed barber who has had the opportunity tocut athletes and musicians, such as Antonio Brown, Miguel, Dennis Dixon and Ed DicksonSKILLS: Tableau, Excel, Word.