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PROFILEHardworking and experienced employee with emphasis on beingsupportive of coworkers and customers. Handling complications with poise and grace. Eager to join a new team of people. 476 Lindsay RoadScott Township, PA 15106PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEMORTGAGE CONNECT LP, Moon Township, PA
CLOSING COORDINATOROCTOBER 2019 - PRESENTCurrently responsible for the compilation of the paperwork for the refinance of properties. It is vital to be able to guarantee that all sides have clear closing information.Gallagher Home Health Services, LLC, Bridgeville, PA Home Health AideMarch 2019 - OCTOBER 2019Charged with caring for people who were transitioning from a hospital or nursing facility to home.Mainstay Life Services, Carnegie, PA
CaregiverOctober 2014 - February 2019Maintained the daily activities for four women at this state funded residential home. Took care of the large and small details of all aspects of their lives.Western & Southern financial Group, Bethel Park, PA Insurance AgentOctober 2011 - OCTOBER 2014Visited clients in their homes throughout the Tri-State area. Helped individuals manage their current and future insurance needs. Dollar Tree- West Mifflin, PAStore ManagerJuly 2004 - July 2011As a Facility Manager, my goals were to maintain the entire store while balancing the payroll and store budgets to achieve financial success for the store and company. Jobs included scheduling, freight management, customer relations, register balancing, and special Programs.SKILLSAdministrative Experience (2 years)Customer Service (10+ years)Recruiting (10+ years)Office ExperienceCommunicationConflict ManagementComputerBudgetingTime ManagementStore Management ExperienceFreight ExperienceRetail SalesPresentationPayrollDevelopmental DisabilitiesMedication AdministrationFacilities ManagementProfit and Loss StatementPhone ServiceProfessionalismOrganizationAWARDSDECRESCO PARSONS AWARD FORCHARITABLE WORK January 2005:This award was given by the LadiesAuxiliary of Clairton, PA, forworking to support our troopsserving overseas.Ames A+ Service Award December2000: This award was given forraising the most money in theregion for the Muscular DystrophyAssociation.Dollar General- Pittsburgh, PAStore ManagerMay 2002 - July 2004My job entailed everything and anything to keep the stores moving forward. Managed one store full time and helped with two other stores that did not have a manager in position.Ames Department Store- McMurry, PAStore ManagerNovember 1996 - OCTOBER 2001Began as an assistant manager of seasonal swing areas and within three years was managing a store. Maintained expenses through monthly profit and loss statements. Raised sales from a deficit into a surplus while providing excellent customer service. EDUCATIONAugust 1981 - June 1982Community College of Allegheny County, West Mifflin, PAAssociate in ManagementAugust 1977 - June 1981Brashear High School, Pittsburgh, PADiploma AwardedINDEED ASSESSMENTSCustomer Service Fit- ProficientMay 2020: Measures the traits thatare important for high-qualitycustomer service. Full results:ProficientManagement & Leadership Skills:Impact & Influence- ProficientAugust 2020: Choosing the mosteffective strategy to inspire andinfluence others to meet businessobjectives. Full results: ProficientCustomer Focus & Orientation-Highly Proficient August 2020:Responding to customer situationswith sensitivity. Full results:Highly Proficient |