Candidate Information Title Service Desk Desktop Support Target Location US-FL-Jacksonville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Support, IT Help Desk, Cisco Networking Jacksonville, FL Customer Service Help Desk Jacksonville, FL Service Desk Analyst Yulee, FL Help Desk Desktop Support Jacksonville, FL Customer Service Front Desk St. Augustine, FL Front Desk Customer Service Orange Park, FL Customer Service Front Desk Atlantic Beach, FL

SudheerEMAIL AVAILABLEPHONE NUMBER AVAILABLELocation: Jacksonville, FLProfessional Summary:Around 4 years in a desktop/helpdesk support role with demonstrated proficiency in troubleshooting and technical problem solving.Knowledgeable providing windows support to end users, needed, and was an administrator for office 365.Install, configure, and maintain network hardware and software such as routers, firewalls, and switchesPatch cables for both routers & switches.Experienced providing SCCM Image deployments for laptops and desktops to end users.Experience with Azure and other cloud toolsKnowledge of computer software, operating systems, hardware and networkingAble to work in a team as well as independently.Configure both android and ios devices.Perform Office 365 troubleshooting.Experienced in providing professional and courteous customer serviceSkilled in running PowerShell ScriptExperience Service Desk, answer calls and respond to the IT email inbox and Submit Request, Service Desk Chat, Report an Issue and knowledge base.Experience in Installed, upgrade or repair software and hardware equipment. Provide company email, handle all password resets. Managing inventory and procurement.Responsible for real time ticket entry by utilizing Monitoring and managing our service desk system.Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including, but not limited toExperience BitLocker Used MBAM interface for Bit locker encryption process.Used Servicenow to create change requests, Service request Catalog tasks and incident tickets.Complete all change request and service request catalog tasks within 4 hours SLA (service level agreement).TECHNICAL SKILLSOperation Systems: MS Windows Vista, XP; MS Windows Server 2003, MS Windows 7, MS Windows 10, Apple OSX and iOSEDUCATION:Bachelor of Technology in Computer Science and Engineering.Masters in Computer Technology from Eastern Illinois University, IL.Work ExperienceNaten LLC 03/23 to PresentDesktop Support Engineer / Helpdesk Engineer.Responsible for real time ticket entry by utilizing Monitoring and managing our service desk system.Ordering of Computer supplies and keeping of Inventory for all new hires.Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including, but not limited toDesktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging system.Used ServiceNow to create change requests, Service request Catalog tasks and incident tickets.Complete all change request and service request catalog tasks within 4 hours SLA (service level agreement).Familiar with wiring/cabling standardsKnowledge of networking topologies and network wiring systemPerform cloud migration and management.Setup Microsoft TeamsPerform asset managementUse Azure for system migration, MFA, password issues and lockoutDevelop relationship with Dell for e-waste pickupPerform system wipe on laptops out of warrantyConfigure both android and ios devicesPerform Office 365 Traing & TroubleshootingRun system inventory on new and used equipmentPerformed image deployment on both Laptops and DesktopsUse administrator tools in AzurePerformed system troubleshooting and upgradesCleared users MFASManaged system inventory for new and old equipment.Briduke IT Solutions. May 2020  November 2022IT Desktop Support TechnicianProvides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Resolution rate between 80-95%.Knowledge of Windows administration (Active Directory & Group Policy, password rest, create profiles, admin rights & accounts, Distribution Lists)Knowledge of Account Admin: On/Off-boarding & Transfer Requests, ApprovalsUse of Command prompts & PowerShellSMD Ticketing SystemUse Of MS Outlook: Mailbox creation, Permissions, EmailsKnowledge & Usage of Cisco Any ConnectEscalate issues, or problems requiring urgent attention to Team Leads or Service Desk Managers.