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New York, NY Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEBold ProfilePROFESSIONALSUMMARYOrganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.SKILLS Certified Peer Recovery Coach Certified Yoga Teacher 200 HR WORK HISTORY LOSS MITIGATION ANALYST 05/2019 to 04/2024 Credit Union Of Denver Denver, COAssisted skip-tracing, contacting references and employers, coordinating with repo agents, and compiling data regarding charged off accounts on a monthly basis.Addressed escalated borrower concerns with diplomacy and tact, resolving issues efficiently while maintaining positive relationships. Managed a caseload of complex loan modification requests, effectively prioritizing tasks to meet deadlines without compromising quality or accuracy.Conducted ongoing reviews of existing loans under loss mitigation plans to ensure continued compliance with agreed-upon terms. FINANCIAL CRIMES SPECIALIST 06/2007 to 05/2019Wells Fargo Portland, ORIdentified financial crimes, fraud pattern analysis, identity theft, account closures, check kiting, and deposit fraudDeveloped targeted risk assessments for various business lines, ensuring proper risk mitigation measures were in place.Conducted thorough due diligence on high-risk clients, mitigating potential exposure to illicit activities.Trained junior team members on anti-money laundering regulations and best practices, fostering a culture of compliance. Assisted customers with dispute resolution services from vendors under Visa card protectionsConsistently exceeded all quality and compliance standards in every position held with the company |