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EmailEMAIL AVAILABLEPhonePHONE NUMBER AVAILABLEExperienced Customer Service/Sales Representative with over 10 years of experience in Pest control. Excellent Skills interpersonal communication, customer service and sales. Adept at applying creative problem-solving skills with a resourceful nature. Have a knack for developing great customer relationships and handling tough customer situations. Executing IPM plans, rates and schedules, directing and training new NCS's. Lead the Midwest Division in sales. Known for being courteous to customers Bilingual Spanish speaker. Eager to contribute to team and company success through hard work, attention to detail, and excellent sales/customer service skills. Sep 2014 - Mar2023Lost Lead Sales RepresentativeOrkin Pest ControlGurnee, IL, United StatesSold over a Million a year in preventative maintenance packages and other services specific to customer needs.Effectively managed a high-volume of inbound and outbound calls concerning sales and customer service.Lead the Midwest Division New Customer Lost Leads in top sales for the last 5 years.Communicated directly with Customers and Office Staff to co-ordinate timely and effective pest control services including billing. Enrolled and completed company additional education courses to learn about most up-to-date information and methods regarding pest control. Earned strong positive feedback from customers demonstrated through positive social media reviews.Mar 2009 - Sep2014Administrative AssistantOrkin Pest ControlGurnee, IL, United StatesSep 2012 - Mar2023Other Professional Degree, Entomology.Perdue UniversityGurnee, IL, United StatesELIZABETH DOMINGUEZWork ExperienceEducation