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Click here or scroll down to respond to this candidateCandidate's Name
Street Address E Pilot Knob RdMilltown, IN Street Address
Phone: PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryI'm a confident, highly motivated, and dependable, licensed Life, Accident & Health insurance agent with extensive and diverse experience in the areas of project management, personnel management, call center and customer service with extensive skills in developing and implementing solutions for complex problems. Organized, creative, versatile and committed professional recognized by peers and co-workers for success in standardizing procedures to ensure ultimate customer service.Professional SkillsLeadershipTake customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and support.Call clients and customers to inform them about the companys new products, services and policiesGuide callers through troubleshooting, navigating the company site or using the products or servicesReview customer or client accounts, providing updates and information about billing, shipping, warranties and other account itemsCoordinate staffing need, control attritionNegotiated contractsCoordinated inter-department training activitiesInterviewed, supervised and trained a staff of up to twenty; increased staff retention rateConduct performance reviews, making improvement recommendations.Presented and taught new product information and company standardsFacilitate the implementation of recommendations from upper managementAbility to convey information effectively both orally and in writingTechnicalDeveloped and implemented performance reportsCreate Power Point presentations for training and marketingUpdating records, analyzing customer needs, creating excel spreadsheetsAnalyticalWrote and edited teaching assistant manualsStrong supervisory skillsKeen critical thinking and time management skillsMaintain weekly and monthly records for clients and representatives.Engaged in creative problem solving in a fast-paced environmentUtilized software including Excel, Word, PowerPoint, Netscape, People SoftProfessional ExperienceLife, Accident & Health Insurance Milltown, IN 03/2023 - presentIndependent AgentHeartland Grading Carlsbad, CA 08/2013 09/2022Marketing Coordinator/Administrator/Public RelationsJenson Construction Velva, ND 01/2013 07/2013Public Relations/foreman/administrationBakken Staffing Minot,ND 04/2012 12/2012Business Development SpecialistCheck n Go/Axcess Financial Minot, ND 07/2006 4/2012Area Manager ND/SDTeachers Sharing Answers Belleview, FL 01/2005 7/2006Independent Agent/AdministrationJenson Construction Velva, ND 04/2004 01/2005Public Relations/Administration/LaborerFour Seasons Financial Partners Augusta, GA 12/2003 04/2004Marketing Coordinator/AdministrationING Minot, ND 06/2002 11/2003Relationship Manager/Sales LiaisonING Minot, ND 06/2000 06/2002Customer Service Call Center SupervisorING Minot, ND 03/1998 06/2002Customer Service Representative |
