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Click here or scroll down to respond to this candidateCandidate's Name
Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLEINFORMATION TECHNOLOGY INFRASTRUCTURE LEADERSHIPITIL-Certified Infrastructure leader with several years of C-Suite support expertise. ITSM lifecycle focus. Offering fresh, innovative results-driven solutions to everyday challenges. CORE COMPETENCIES ITIL-based, Complete Change Lifecycle Management Veeam Backup & Replication Suite Solarwinds Samanage, ManageEngine Service Desk, Service Now, Jira, Confluence ITSM solutions ZOOM & Microsoft Teams conferencing VMware, XenApp/XenDesktop Windows 10, Mac support / Office 365/Office 365 Administration expertise iOS, Android: Microsoft InTune Cloud-based Endpoint Management Suite Microsoft Azure Cloud services and resources PowerShell/Active Directory/Group Policy Administration Remote Desktop Administration tools: DameWare, LogMeIn Rescue, Team Viewer, Splashtop Viewer Networking Experience: TCP/IP, DNS, DHCP,VPN Baramundi, SmartDeploy, MDT Desktop Deployment / Veeam Endpoint, and various Imaging solutionsPROFESSIONAL EXPERIENCELion Electric, Joliet, Illinois August 2022 April 2024 IT Manager Responsible for daily IT/OT operations for 1,000,000 square foot Electric vehicle manufacturing facility in Joliet Managed critical vendor relationships and project timelines, transforming the facility from bare-bones opening to current state. Orchestrated building-wide badged entry system with vendor/partner Imperial Surveillance Managed multiple access points as well as data cabling and infrastructure design with vendor/partner LVS of Crest Hill, IL Managed all electrical work with vendor/partner Nesko electric Orchestrated construction design changes with vendor/partner Meridian Installed infra-red heat reporting camera system for battery heat monitoring via vendor/partner S & K Security Worked with Canada-based Infrastructure team on establishing ITSM process for the Joliet plant Managed a US/Canada team of IT professionals, assuring constant improvement via ITIL-based practices. Established business enabling SLA/KP metrics for my US team of four technicians and network administrator.WittKieffer, Oakbrook, Illinois October 2018 July2022 Service Desk Manager Reunited with WittKieffer to lead a Service Desk team for one the top US professional advancement firms. Provided 100% employee uptime and connectivity at the onset of the COVID-19 pandemic with a combination of Citrix server, SmartDeploy imaging, and Cisco VPN solutions. This helped to make working from home an immediate reality while keeping the company competitive. Engaged alongside my team to make sure all 350 laptop endpoints were properly imaged and had connectivity to necessary network resources via Cisco AnyConnect, and/or Citrix workspace clients. Administered various operations, updates, and scheduled maintenance on more than 45 servers via the VMWare/VCenter admin console. Established the companys current webinar/podcast offerings by doing all video and audio editing while working from home during the early stages of the pandemic. Established and maintained solid, business-enabling, service level agreements for all client support models. Provide timely reporting on KPIs and trends to the IT team, weekly, monthly and as needed. Scheduled ticket deep dives as well as improvement goals. Ensure that all Service Desk knowledge-base documentation is centrally located, and consistently audited for relevance and impact. Established regular meetings with team members, providing training and development where needed. Orchestrate employees scheduled work hours and verify backup support is provided when needed. Interact with internal clients and external vendors(20%) ALDI, Aurora, Illinois October 2017 October 2018 IT SpecialistBackup Infrastructure Engineer Responsible for daily backup, storage, monitoring, testing, and recovery for the $16.4 billion ALDI Corporation. Improved remote, and local data backup storage schedule accuracy, and efficiency by 30% overall. Part of a two-person server room remodel/upgrade for the ALDI Mt. Juliet, TN warehouse facility. Remotely Deployed and configured ALDI store servers housed at DTI facility in Bolingbrook, IL location.PLS Financial, Oakbrook, Illinois September 2015 August 2017 Service Desk ManagerResponsible for combining the Helpdesk and Production Support teams, into a 12-person Service Desk model. Scheduled and facilitated conference calls for emergency and non-emergency change meetings. Utilized ITIL RACI structure in establishing and over-seeing change management and change advisory boards. Monitored and reported on network performance trends via SolarWinds NPM tool. Worked closely with Lead developers, DBAs, Project managers, and Network Infrastructure managers to improve daily service catalog offerings. Monitored recorded service desk calls, and provided daily coaching for a team of twelve analysts. Trained, coached and mentored Service Desk Specialists. Served as the final point of escalation for client-facing issues. Frequently scheduled regular ticketdeep dives to improve service offerings.Witt-Kieffer, Oakbrook, Illinois December 2010 September 2015 Senior Infrastructure Analyst / Change ManagementManaging the infrastructure changes in a leading healthcare/educational professional advancement firm. Worked Closely with IT and Core-business process leaders to provide unified transparent communications on planning, testing, and documentation of scheduled projects. Utilized Powershell scripts to accomplish frequently needed, complex tasks. Recorded and evaluated all changes and RACI participant information via spreadsheet, Microsoft Project or ManageEngines configuration management system. Established pre-defined Change Models to support the three change types which could occur. Utilized Veeam One for virtual server reporting, provisioning, and application/staffing recommendations. Responsible for deploying, configuring, and monitoring the XenDesktop environment. Acted as third tier escalation point. Responsible for Interviewing and making hiring recommendations for Desktop Support team members. Migrated Backup and Replication environment to incorporate Veeam Backup and Replication Suite. Migrated Backup storage environment to EMC Data Domain. Installed and configured Symantec Endpoint Protection. Established Group Update Policies for regional offices. Maintained a less than 2% impact on business via daily monitoring, trend research, and definition updates. Established and managed the schedule for backup, restore, off-site storage, and e-discovery hold processes for both home office, and regional office environments. Administered all iPhone, and Android mobile devices via MaaS360 tool. Established effective problem management and accurate asset tracking via Manage Engine Service Desk tool. Administer user environment via Active directory and Group Policy Managed Microsoft Exchange users and groups. Problem resolution via DameWare and LogMeIn rescue remote administration software Maintained full business continuity for core business when major file servers were invaded by the Cryptolocker triple A variant, by restoring servers from most recent backup. Migrated entire company from Windows XP to Windows 7 desktop OS via MDT 2012. Later Incorporated Smart Deploy as the new deployment tool for the laptop and desktop environment. EDUCATION AND CREDENTIALSHigh School DiplomaPROVISO EAST H.S. Maywood, IllinoisProfessional Training and CertificationsITIL v3 Foundation Certificate in IT Service Management |
