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SKILLSEXPERIENCEJESSCYNTHIAALEXANDEREMAIL AVAILABLEPHONE NUMBER AVAILABLEWhite Plains, NY 10601 Staff Supervision Business Administration Meeting Facilitation Customer RelationsASST. MANAGER 02/2023 to 12/2023Amic Inc. assoc. for Mentally Ill & Disabilities - Tarrytown, NY Monitored employee attendance records, timekeeping, and payroll information. Served as a liaison between staff members and senior management personnel. Organized schedules, workflows and shift coverage to meet expected business demands. Delegated daily tasks to team members to optimize group productivity. Recruited and trained new employees to meet job requirements. Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage. Produced thorough, accurate and timely reports of project activities. UNIT PATIENT CARE TECHNICIAN 08/2017 to 11/2023Westchester County Medical Center - Valhalla, NYPerformed patient care duties, such as assisting with activities of daily living, monitoring vital signs and providing personal hygiene assistance.Ensured timely delivery of meals for patients as well as maintenance of meal trays and carts.Responded quickly to acute changes in patient's conditions or emergency situations under direction of a Registered Nurse. Transported patients using wheelchairs or strhers when necessary. Assisted with admissions process including gathering information from new patients upon arrival. Promoted patient satisfaction by assisting with bathing, dressing and exercising. Assisted with patient admissions, discharges and transfers. Restocked unit frequently with necessary medical supplies. Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.JUVENILE DETENTION SPECIALIST 01/2014 to 07/2023 Woodfield Cottage/Children's Village Inc. - Valhalla, NY Developed and implemented individualized behavioral plans for detained youth. Conducted group discussions with juveniles on topics such as life skills, decision- making, anger management and conflict resolution.Maintained accurate records of all interactions with detained juveniles and their families upon visitations.Responded promptly to emergency situations involving detained juveniles, including physical aggression, medical issues or suicide attempts. Completed daily reports. Observed and recorded progress of each juvenile offender. Supervised inmates during day-to-day activities. Performed head counts, checking cells for missing inmates. Inspected locks, window bars, doors and security systems to support escape prevention.EDUCATION ANDTRAININGREFERENCESBEHAVIORAL YOUTH SPECIALIST 06/2009 to 10/2013Jewish Board of Family and Children's Service - Hawthorne, NY Conducted assessments of client needs and developed strategies to help them achieve their goals.Collaborated with school personnel, parents and guardians, community resources and other professionals to ensure best outcomes for the youth.Facilitated group sessions focusing on topics such as conflict resolution, self-esteem building.Maintained accurate records of participant attendance and progress toward program objectives.Acted as a liaison between the agency and clients' schools or employers when needed. Addressed any concerns or complaints from parents or guardians promptly. Provided feedback on individual actions, behaviors and verbal responses. Used active listening skills and supportive diction to cultivate client rapport and open communication. Performed psychosocial assessments and documented casework. Visited clients at residences to assist courts with custody decisions and conduct home study assessments.ADMINISTRATIVE ASSISTANT 04/2005 to 06/2011Amscan, Inc./Corporate office - Elmsford, NYProvided administrative support to the executive team, including scheduling meetings and managing calendars.Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff. Inventoried and ordered supplies for office. Created travel arrangements for senior managers according to their requirements. Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service. Processed invoices for payment using accounting software applications. Scheduled appointments between clients and customers and internal staff members. Barr Street Community College - Lancaster, SCAssociate of ArtsWriting, Humanities, Social Science, 07/1984References available upon request.