| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Full time employeeEnterprise, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEExperienced medical professional with a strong dedication to the patients needs, patient care and advanced administrative support. Looking for a leadership position to utilize my expertise in patient problem solving, expert customer service, communication, appointment scheduling, and fostering effective team collaboration. I can work independently or in a medical setting. Willing to relocate to: Dothan, AL - Enterprise, AL Authorized to work in the US for any employerWork ExperienceOffice Assistant/ReceptionistGough Lawn Care and Tree Removal - Enterprise, ALJanuary 2016 to PresentPatient Care RepresentativeUrgent Care - Enterprise, ALFebruary 2024 to May 2024 Provide both assigned and unassigned work coverage for absent team members. Complete any additional duties or assignment in a timely fashion. Leadership: Demonstrated leadership skills as an Advanced Medical Support Assistant, overseeing patient priorities and managing a team of 15 Team. Trained new hires after onboarding process. Effective communication: Maintained clear and concise communication within the doctor and nurse teams, interdisciplinary teams, and affiliated agencies. Ensured courteous and respectful handling of visitors' calls and inquiries and VA Insurance. Team collaboration: Collaborated effectively with medical staff, nursing teams, and interdisciplinary teams to manage patient appointments, prioritize tasks, and adjust workflows to meet patient needs. Telework and in office settings. Problem solving: Analyzed complex situations and make appropriate decisions, report to superiors when necessary. Address and resolve patient concerns, delegated concerns to leadership, and provided solutions. Adaptability: Successfully adapted to diverse cultures, personalities, and processes, evidenced by experience in multiple healthcare settings and international living experiences. Organizational skills: Managed patient appointment schedules, verified insurance information, and updated records. Maintained accurate and confidential patient documentation. Time Management: Managed and adjusted workflows to meet nurse and medical assistants Team and patient needs, ensuring efficient patient care and adherence to scheduling guidelines. Conflict Resolution: Effectively resolved complaints and conflicts, both among patients and staff, by addressing concerns and delegating issues to appropriate authorities when needed. Technical Proficiency: Utilized Microsoft Teams for communication, scheduling, and delay notifications. Proficiently update patient information in various electronic record systems, including MedConnect, 3- R Management, and insurance buffer. Customer Service: Provided exceptional customer service by conveying clinic policies, procedures, and locations to patients, families, and staff. Ensured courteous and respectful communication during phone interactions and in-person consultations. Training and Onboarding: Trained and assisted with onboarding the new hires, demonstrating effective instructional skills utilizing cause and effect.Front Desk Receptionist/Administrative AssistantBama Transport, LLC - Enterprise, ALNovember 2023 to February 2024 Know, understand, and consistently comply with information security policies, procedures and regulations. Maintains patient privacy by discussing protected information in a private office setting. Effectively interacted with diverse personalities, cultures, and processes. Timely completes and successfully passes all guidelines, and annual required training. Maintained clear communication within BT,LLC Staff, office team, outside teams, and agencies. Managed patient priorities and appointments for the office groups. Adjusted workflows to meet patient and boss needs. Safeguard confidential information, by providing upmost protection of patient's information from being disclosed to unauthorized sources. Ensured courteous and respectful handling of visitors' and family members calls. Scheduled patient appointments and consults, monitored schedules. Utilized Microsoft Teams for communication and delay notifications. Analyzed situations and reported to superiors when necessary. Verified patient demographic information and insurance details. Maintained collaboration through the app for workspace chat and video conferencing. Provided information on clinic policies, procedures, and locations. Training new hires. Adjust easily to frequent staff changes, regulations, directives, and the different polices. CNA - Certified Nursing AssistantEnterprise Nursing Home and Rehabilitation Center - Enterprise, AL April 2019 to December 2023Full time employee - worked 45+ hours. Conducted advanced medical assistant responsibilities. Trained and onboarded new nurse assistant and medical assistant hires. Managed patient priorities and appointments for 4 halls and their Teams. Adapted workflows to meet nurse, doctor and patient needs. Ensured professional phone etiquette for visitors' calls. Handled patient appointments, consults, and delays using Microsoft Teams. Analyzed situations and escalated concerns as needed. Verified patient demographics and insurance data. Collaborated effectively using what was needed for chat and video conferencing. Organizational skills: Managed patient appointment schedules, verified insurance information, and updated records. Maintained accurate and confidential patient documentation. Time Management: Managed and adjusted workflows to meet nurse and medical assistants Team and patient needs, ensuring efficient patient care and adherence to scheduling guidelines. Conflict Resolution: Effectively resolved complaints and conflicts, both among patients and staff, by addressing concerns and delegating issues to appropriate authorities when needed. Technical Proficiency: Utilized Microsoft Teams for communication, scheduling, and delay notifications. Proficiently update patient information in various electronic record systems, including MedConnect, 3- R Management, and insurance buffer. Customer Service: Provided exceptional customer service by conveying clinic policies, procedures, and locations to patients, families, and staff. Ensured courteous and respectful communication during phone interactions and in-person consultations. Training and Onboarding: Trained and assisted with onboarding the new hires, demonstrating effective instructional skills utilizing cause and effect.Customer Service RepresentativesChick-fil-A Restaurants - Enterprise, ALAugust 2017 to July 2019EducationAssociates in WeldingLurleen B Wallace Community College - Opp, ALJanuary 2023 to June 2023Skills FEMA Diversity in the Workplace Training Google Docs FEMA Active Shooter Training Social Media Digital Footprint Career Search Skills Basic Computer Skills NorthStar BASIC Alabama Certificate of Welding 30-Hour OSHA General Industry Card Retail sales Sales Customer service Training & development Google Docs Welding Cash register Bookkeeping Front desk Calendar management Clerical experience POS Care plans Medical Records Computer skills Medical terminologyCertifications and LicensesWelding CertificationJuly 2023 to PresentState Tested Nursing AssistantCNA |
