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Click here or scroll down to respond to this candidateCandidate's Name
Phoenix, AZ Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsInterpersonal SkillsOrganizational skillsProblem-solving skillsManagement and Supervision skillsAttention to detailCustomer service skillsGood communication skillsExcellent time management skillsExperienceHomemaker Apr 2019 - PresentPrivate Residence Phoenix, AZResponsible for all aspects of taking care of the home, from cleaning and maintenance to overall general upkeep of the family dwellingPlan and prepare family meals and do all the budgeting, shopping, and storing of the groceries for the householdRun day to day errands, send and receive mail, keep up with bills received, schedule payments, drive child to and from school, and scheduled doctors appointmentsFacilitate recreational and social activities for children, organize play dates, and assist during feeding time, bath time, with grooming and dressingDesigner Cabinet Refinishing Aug 2015 - Mar 2019Operations Manager Phoenix, AZManaged new and ongoing projects such as, office meetings, contracts, and supervised job crews as well as office personnelConducted quality inspections, bi-weekly sales meetings, and wrote up estimates and job details for contractsInteracted with customers daily to keep them informed of their current projects and developed detailed project plans to be shared with both clients and proper staff membersTracked project performance and analyzed the successful completion of short and long-term goalsMet budgetary objectives, adjusted projects based on financial analysis and managed overall office qualityKept inventory insight, managed human resource tasks, was involved in employee hiring and training, and oversaw employee performance and staff developmentCox Communications Jan 2014 - Jul 2015Lead Collection Specialist Phoenix, AZContacted customer on delinquent accounts and ensured all delinquent accounts were collected and resolved using an automatic dialer systemDemonstrated an approach towards people and work that was consistent with the overall values of the companyAssured staff met objectives regarding file maintenance, collection objectives, strategy reviews, and supervised their performance of assigned tasksAssisted with creating repayment schedules with debtors and assigned clients billing ratesManaged a customized online collection system, which provided documenting, scheduling, tracking, and billing for both clients and debtor contactSupervised and managed the hiring, disciplining, promoting, rewarding, and other associated activities regarding the employees in their departmentsCox Communications Jul 2012 - Jan 2014Supervisor Bilingual Tech Support Phoenix, AZAnswered inbound customer calls, assisted in their concerning inquiries, and scheduled service appointments when necessaryTroubleshot customer problems and identified the action required, using company databases, customer information, and collaborated with other departments to resolve issuesProvided total customer service by asking the correct questions and listening to identify sales and up-selling opportunities to drive additional revenue for the companyProvided seamless customer experience through documenting call details and new accountinformation and built customer loyalty by placing follow-up calls to customersMonitored and tracked staff to ensure that all jobs were completed on time, within budget, and to customer specificationsImplemented and measured the effectiveness of improved process and operational policies |
