| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Jackson, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCustomer Service RepresentativeUnitedHealth Group - RemoteJanuary 2019 to Present Managelargeamounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service teamsales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customersCollections SpecialistAmerican Car Center / American Financial - RemoteMarch 2016 to January 2019 Supervise assigned accounts to identify unresolved debts. Develop effective repayment plans. Follow-up with clients on overdue accounts. Oversee all monthly payments and refunds. Research and implement effective collection techniques. Perform all administrative duties related to ensuring office efficiency. Create monthly credit records. Respond to client account queries in a timely and professional manner. Customer Service RepresentativeAT&T - Jackson, TNJanuary 2012 to March 2016 Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service AssociateSam's Club - Jackson, TNAugust 2007 to January 2012 Maintains customer relationship by responding to inquiries; documenting actions. Prepares for customer inquiries by studying products, services, and customer service processes. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customers understanding of information and answer. Records customer inquiries by documenting inquiry and response in customers accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Updates job knowledge by participating in educational opportunities. Accomplishes customer service and organization mission by completing related results as needed. EducationDiploma in Business AdministrationBethel University - Jackson, TNMay 2016 to May 2019High school diplomaCentral High School - Bolivar, TNAugust 2003 to May 2007Skills Customer service (10+ years) Data entry (6 years) EMR systems (7 years) Epic (9 years)Certifications and LicensesFirst Aid CertificationCPR Certification |
