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Click here or scroll down to respond to this candidateCandidate's Name
Hard working, Passionate worker with 11+ years of experience in security,15+ years ofcustomer service, 12+ years experience as a phone operator, and 4+ years experience as a site supervisor, seeking to strengthen custom and client care services through proven skills in security, phones services, customer care services, daily care, problem solving and teamworkUnited States 24739EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceDomestic Violence AdvocateS.A.F.ENovember 2020 to PresentAssist victims of violence by helping the do domestic violence positions, going to court with them and transporting victims to she shelter. We also Assist in helping them find places that will get with set up with housing, utility payments and many other services. Switchboard Operator/ReceptionistBluefield Regional Medical Center - Bluefield, WVNovember 2018 to August 2020PBX switchboard operator, accounting tapes and AS 400 tapes, over head pages, code systems, pages and logging, Avaya phone and computer system, HIPPA, CPI training, documentation, patient information, client care and services TYCO monitoring and total alert system, psychiatry logging and information, ER on call, HSM tryst.Switchboard OperatorDSI Security Services - Dothan, ALApril 2018 to November 2018PBX switchboard operator, accounting tapes and AS 400 tapes, over head pages, code systems, pages and logging, Avaya phone and computer system, HIPPA, CPI training, documentation, patient information, client care and services TYCO monitoring and total alert system, Physicians logging and information, ER on call, HSM tryst.Security OfficerCramer Security and InvestigationsAugust 2006 to December 2016Signed in vendors and visitors, hazard trained them and called to verify them, transferred calls, answered calls, radioed security to check in or if problems occurred, 4 years supervisor, Avaya phone and computer system, documentation, safety sensitive training, employee information, client care and services, Tyco and total alert monitoring, watching and monitoring equipment for both underground and surface mining . Phone OperatorIssues and Answers - Grundy, VAMay 2004 to June 2005Phone and computer system, answering calls and calling customers, documentation, client care and informationQ & AMIngo Nursing Home - Williamson, WVJune 2005Cleaned rooms, made beds, handed out food trays and helped feed patients, monitored patients while outside smoking, answered phones, done activities and games with patients, handed out snacks EducationBachelor's in Healthcare managementAmerican InterContinental University-Online - Houston, TX February 2019 to February 2022Some High SchoolGilbert High School - Gilbert, WVSkills Customer service, communications, positive attitude, teamwork, self- management, great thinking skills ( good at problem solving decision making), resilience determination and willing to learn. (10+ years) PBX Call Center Multiline Multi-line Phone Systems Security Hospital Experience Healthcare Management HIPAA Supervising experienceCertifications and LicensesOwner of Just As KleenPresentI have my License for my own cleaning business which is called Just As Kleen. AssessmentsCustomer Focus & Orientation ProficientOctober 2020Responding to customer situations with sensitivity Full results: ProficientVerbal Communication Highly ProficientOctober 2020Speaking clearly, correctly, and conciselyFull results: Highly ProficientCase management & social work FamiliarFebruary 2022Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teamsFull results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional Informationi am a hard worker who learns fast. i am good with the public and have plenty of experience in dealing with people. |
