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Click here or scroll down to respond to this candidateCandidate's Name
Winter Haven, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeAirlife Medical, LLC. - Auburndale, FLJune 2022 to March 2024Answered phones, filled medical equipment claims for patients, set up appointments, took payments, verified insurance plans, filed paperworkCall Center RepresentativeResultsCX - Lakeland, FLJune 2019 to December 2020I worked under the client of Humana by answering inbound phone calls from members inquiring about their benefits that were covered, went over claims in detail and helped correct who was supposed to be paying the bill. Discussed prescription benefits members had, went over co-pays, tiers of Rx, and what level members were in. Processed payments, went above and beyond for members to make sure all their questions and concerns were met.Call Center RepresentativeSykes Enterprises, Incorporated - Lakeland, FLMay 2019 to June 2019Only made it to training didn't feel comfortable selling people things that weren't needed or that they couldn't afford.EducationSome CollegePolk State College - Winter Haven, FLHigh school diploma or GEDSkills Customer Service Computer Skills Cash Handling Medical Scheduling Phone Etiquette Insurance Verification Medical Terminology Typing HIPAA Computer skills, energetic, Fast Learner (2 years) Microsoft Excel Microsoft Office Medical Billing Patient Care Medical Records Multi-line Phone Systems Transcription Microsoft Powerpoint CashieringAssessmentsCustomer focus & orientation ProficientJanuary 2022Responding to customer situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
