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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Southwick Dr Phone PHONE NUMBER AVAILABLEMatteson IL Street Address
Email: EMAIL AVAILABLEEmail: EMAIL AVAILABLEQualifications SummaryA goal-oriented professional with solid Customer Service background, and Operations environment experience. Highly organized with the ability to manage multiple projects and meet deadlines. A team player, with a strong work ethic combined with a commitment to excellence in all projects undertaken. Exemplary communication skills. Computer literate.Professional ExperienceSwansey Appraisal Group Park Forest IL September 2007 September 2021Owner And CEOOwn and operate my own Appraisal Company, handling any and all issues that arise on a daily basis. Estimate the official worth/value of residential property, with extensive experience in Cook and Will CountyProficient in WinTotal softwareFHA CertifiedExpertise with Pre-Forclosure REO, Divorce Settlement, Desk and Field Review, and Tax Assessment appraisalsAllstate Appraisal Chicago Heights IL January 2013 August 2013QC AnalystAnalyze and review appraisal reports based on lender/client checklists and appraisal requirements, before reports are sent to the lender.Kirkwood Appraisal Group Montgomery IL November 2006 November 2010Licensed Real Estate AppraiserEstimate the official worth/value of residential property, with extensive experience in Cook and Will County.Proficient in WinTotal softwareL.M. Appraisal Group Wood Dale IL October 2006 February 2007Licensed Real Estate AppraiserEstimate the official worth/value of residential property, with extensive experience in Cook and Will County.Proficient in WinTotal softwareBank One/Anexsys Chicago IL June 1997 October 2006Client/Customer Service RepresentativeResponsible for 17 payroll processors using various telecommunication protocols. Monitor daily enrollment and payment files sent by payroll processors using EDI (Electronic Data Interchange)/ASCII format. Manage Microsoft Access Database storing each payroll processors transaction history for quality reporting to the IRS (Internal Revenue Service). Process next day and same day wire tax payments under strict time constraints using HP Unix. Create detailed incident reports and error logs of all file issues and deadlines missed. Create weekly Bulk Filer quality charts for the IRS/FMS, and senior management at Anexsys.Acting as sole Client Service Representative as of October 2003 when back-up resigned from companyReceived special recognition from management for being Reliable, Responsive, and Customer FocusedClient Services/Engagement ManagerResponsible for monitoring the flow of media distribution to and from financial institutions in the state of Idaho. Process state files for FIDM (Financial Institution Data Match) on the following media types, which include CD ROM, 3.5 Diskette, 4.4 Dat, 8mm cassette, QIC tape cartridge, and PGP e-mailLead contact person for 117 financial institutionsHandle all escalated calls from Idaho credit unions if customer service is not able to assist themTrain all customer reps who will be skilled to receive SEEK Idaho callsCreate and maintain weekly charts to measure performanceAssist in developing and implementing new proceduresCustomer Service Team LeaderResponsible for the performance measures of 10 customer service representatives. Monitor each representative weekly for quality assurance proposes, with feedback and coaching. Resolve all escalated calls from taxpayers who request the assistance of a manager due to unresolved issues or complaints. Document conversations that lead to disciplinary action including, excessive tardiness, unacceptable behavior, Bank One policy violations, etc.Made myself available to answer any questions or address the needs of anyone on my teamFocused on morale building opportunitiesFound creative ways to make work a positive and rewarding experienceAssist management in the hiring of new customer service representativesInvestigation Unit/Customer RepresentativeHandle complex calls from financial institutions and payroll processors. Process unique and exceptional enrollment inquiries involving taxpayers. Answered business taxpayers on the subject of transmitting electronic federal tax payments through the ACH (Automated Clearing House) network for EFTPS (Electronic Federal Tax Payment System). Processed and verified NOCs (Notification of Changes) sent by banks to update taxpayers banking information. Handled and resolved taxpayer incurred penalties assessed by the IRSAssist in the training of new hiresAssist management with the development of a new Payment Instruction Manual to be sent out to over one million taxpayersCustomer Service RepresentativeResolve taxpayer inquiries regarding the EFTPS. Record information concerning each call and the resolution in the Customer Service Application upon completion of each call.Conducted extensive testing of the Windows based Customer Service ApplicationEducationOffice Of Bank And Real Estate ILCertified Residetial Real Estate LicenseOffice Of Banks And Real Estate ILAssociate Appraiser LicenseRobert Morris College Chicago, ILMajored in Management Information SystemsDeans ListColumbia College Chicago, ILMajored in Marketing/Music |
