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Street Address   EMAIL AVAILABLE  PHONE NUMBER AVAILABLE EducationCOLLEGE FOR CREATIVE STUDIES Detroit, MIBA in Illustration. GPA 2.52 2009 - 2014HENRY FORD COMMUNITY COLLEGE Dearborn, MIAT in Network Administration. GPA 3.8 2017Work ExperienceFREELANCE ARTIST/CONTENT CREATOR Remote Producing Character Concepts, Creature Concepts, and Illustrations. August 2018 - Present Trouble shooted: steaming difficulties, general technical issues, and networking difficulties. SCHOOX RemoteSupport Engineer I - Remote January 2021 - June 2022 Technical Support regarding general user/management inquires, password resets, purchase refunds, user technical difficulties, generated report issues, SCORM file errors, and LMS performance issues. Took charge of a big client project. I collaborated with the Ultimate Kronos Group (UKG) with their support team. To assist with UKG client support tickets and one on one client meetings. Took initiative in supporting the team. Supported co-workers when they were unavailable. Create my own documenting processUNIVERSITY OF MICHIGAN Dearborn, MI  Hybrid Remote Office Assistant August 2015 - January 2021 Assisted System Administrator with the following: Troubleshooting IOS issues, installing IOS images captures, hardware/software installation, hardware/software Set-up, hardware repair, general computer maintenance. Screened phone calls Accomplished taking charge of transitional periods Organized and maintained office records in both physical and digital mediums Provided prompt and courteous responses for general and specific inquiries Answered student inquiries at the counter and via email Processed word and excel documents Proved photocopies and scans of examsTARGET Allen Park, MIMerchandising Flow Team Member November 2014 - October 2015 I provided stocking hardlines, soft lines and fresh produce assistance. COLLEGE FOR CREATIVE STUDIES Detroit, MIProctor May - December 2014 Assisted students with general troubleshooting and provided education upon the usage of Microsoft Office products Maintained and managed the campus computer labCOLLEGE FOR CREATIVE STUDIES Detroit, MIGeneral Assistant May - August 2014 Addressed students with general inquiries Screened phone calls Corresponded regularly between faculty and students JACKON MSU EXTENSION Jackson,MIGeneral Assistant July - August 2010 Regulated administrative duties for 4-H participants Administered marketing materials for events Cataloged and distributed 4-H award resultsSkills & InterestsTechnical: Adobe Suite, Microsoft Office Suite, Zendesk, SalesForce, Linux, Software Troubleshooting, Technical Support, Customer Support, and LMS platform.Interests: Character Design, Concept Design, Website Design, Software Engineering, and Programming.