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Title Customer Service Administrative Support
Target Location US-MA-Braintree
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EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARY OF QUALIFICATIONSExecutive Administrative Professional with many years of experience as an assistant to the director, serving a substantial number of faculty across multiple national locations; assisting Housing Manager, supporting Dean and Department, and other leadership capabilities. Notable record of reliability, dedication, self-motivation, high energy, and strong interpersonal and exceptional communication skills demonstrated across all levels of organizations. AREAS OF EXPERTISECustomer Service Prioritization Datatel DatabaseMeticulous Attention to Detail Multitasking Microsoft Office Time Management Event CoordinationADMINISTRATIVE EXPERIENCEAce Employment Services. Boston, MA . - The Resource Connection Middleton, MA 2021-2023 Temporary Employment Agencies (Last Contract ended 6/23) 2018-2019Provide administrative support, reception, data entry, computer input, office machineryCustomer ServicePerforms other duties as needed within a company JohnLeonard Staffing Services Boston, MA 2021-2021 Temporary/Permanent Employment AgencyProvide administrative support as Recertification Specialist at Trinity Management, Telephone tenants, prepare tenant file for recertification, execute some calculations for upcoming year lease, sent faxes to various banks and agencies for verification of accounts, customer service, and assist reception area.Performs other duties as needed from the Manager at site. The Economic Justice Institute Boston, MA 2020-2021 Part-Time Administrative Assistant  Work from HomeProvide customer service, maintained community information database, generated a selected church database, attend community meeting with various organization via zoom.Performs bulk mailings and other duties as needed within the company. Wentworth Institute of Technology Boston, MA 2017-2018 Academic CoordinatorProvide administrative support within the College of Professional and Continuing Education. This service of support is provided for the department Dean, faculty, staff, and students.Provide excellent customer service by greeting all whom may enter department seeking information, guidance, or directions to other departments.Prepare and execute invoices from various vendors to the accounting office.Supervise and schedule work-study students, providing work goals. Ensure the professionalism of all students to include training, dress, and timely schedules in a professional work environment.Coordinate the planning and tracking of department activities such as meetings, catering orders for unique events and room/meeting requests and answering the main CPCE phone line. Additional responsibilities to include working on special projects related to the colleges academic programs.Wentworth Institute of Technology Boston, MA Candidate's Name  Page 2Other duties as needed, not to exclude evening events, Saturday support for students at beginning of semester as required.Boston Housing Authority Boston, MA 2015-2017Senior Management AideConduct resident interviews to execute annual and interim recertification, executes routine and non- routine office duties, answering phones, retrieve recorded messages, filing, and copyingProcess work orders by data entry in a based system, take work order requests from residents and maintains dataUnit inspection, compiling and preparing forms related to inspectionsAssist Housing ManagerPerforms related duties as requiredLesley University Cambridge, MA 1993-2012Program AssistantProvided administrative support to over 700 faculty who taught more than 8,000 students and multiple staff both on campus and at 23 off-campus sites across the United StatesScheduled and arranged for travel arrangements for faculty and administratorsPrepared documents such as invoices, reports, reimbursements, financial statements, and managerial reports using proprietary softwareCollaborated with the finance controller to enforce university policies and proceduresProofread documents to ensure professional standards and the maintenance of compliance benchmarksInstrumental in eliminating outdated office documentation in accordance with file management protocol and legal requirementsLesley University, served as co-chair of University Employee Activities CommitteeManaged meetings monthlyProduced quarterly events including yearly holiday event with 300 attendees University Diversity Committee MemberBrainstormed concerns and ideas for quality of lifePresented various multicultural activities several times a yearEvaluated university statistical informationNew Fellowship Christian Ministries, Inc. Brockton, MA 2023-Present The Reconstruction Church Brockton, MA 2018-Merge Change Prayer Love Tabernacle Church Brockton, MA 2019-Merge ChangeDeaconessTrusteeState Secretary of The Ecclesiastical Province of Massachusetts/Collaborating/UFCCM, North CarolinaAdministrative AssistantCandidate's Name
Page 3Zion Temple Holy Church Inc. Boston, MA 1993-2018Pastors Aide President, 2012-2018Accounts Payable Assistant (Volunteer)Receive, review, and verify, non-purchase/purchase order invoicesPrepare check requestsPerform data entryResearch and resolve invoice discrepanciesCorrespond with vendor inquiriesMaintain vendor filesThe Faithful Intl Fellowship of Churches, Inc (Volunteer)Youth Committee Member 2003-2018Youth Vice-President, 2012-2018Assist to plan and coordinate meetings, annual picnic, and activitiesAssist to plan youth empowerment and annual youth conferenceArrange annual guest speakersOther assisting as neededEDUCATIONAssociate of Biblical Studies, Encouraging Faith Theological University Grad July 2024 Business Services Administration, Millennium Training Institute 2014 Certificate in Hospice Volunteer Training, Quincy, MA 2012 Bachelor of Science in Human Services, Lesley University 2007

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