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Brooklyn, NY / PHONE NUMBER AVAILABLE / EMAIL AVAILABLEOBJECTIVEExperienced customer service leader with over 5 years of experience in customer support case management,escalations and resolutions. Exited to bring my proven technical skills and passion for customers to the Allstate AB-Group Underwriting Cons I. EXPERIENCEUS Army.36B financial Management Technician / 2015-2018 Responsible for financial management duties such as budgeting, disbursing and accounting for government funds.Security officer.Children Hospital/ 2018- 2019Secure premises and personnel by patrolling property, monitoring surveillance equipment and access points. Completes reports by recording data. Screening employees and customers badges. PHP Company.Life insurance Agent/Broker / 2019-Current Discussing and assessing clients current and future needs. Researching insurance policies and products. Negotiating policy terms and costs with insurance providers. Arranging insurance cover for clients with the insurance provider. Vibzn Haitian American Cuisine restaurant Inc.Business manager / 2020- current2 As the owner and business manager I manage to Controls and directs the personnel and activities of the organization by adopting operational plans, carrying out performance evaluations and supervising all daily activities efficient and organized at all times. EDUCATIONCuny Medgar Evers CollegeArea of study: Biology ( pre-med) 2019- currentDiploma expected 2025High-school diplomaCollege Inter Familia / Port-au-Prince /Haiti.Area of study: Mathematic, Social study, Chemistry, Biology, Physic Diploma 2008AWARDS AND ACKNOWLEDGEMENTS Personal Financial Management Certificate of completion / 2016 Certificate of Affiliation as a member of the finance corps (regiment) of the United States Army New York State department of Finance Services certificate Ria Sales representative: Developed relationships with 110 New clients and typically exceeded sales goals by 20%.