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Click here or scroll down to respond to this candidateCandidate's Name
Administrative AssistantLancaster, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESelf-directed, resourceful and creative professional with several years in customer service. Strong communication, negotiation, strategic planning, leadership, and decision-making capabilities. Confident, diplomatic and outgoing with excellent communication skills. Exceptional mentoring and coaching skills with knowledge of HIPAA, medical terminology and medical charting. Authorized to work in the US for any employerWork ExperienceBenefits AdvocateUnitedHealthcare - Minnetonka, MNJuly 2022 to December 2023 Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail Use telephones to reach out to customers and verify information Greet customers warmly and ascertain problem or reason for calling Customer Service RepresentativeFresenius Medical Care - Franklin, TNJanuary 2022 to May 2022 Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail Use telephones to reach out to customers and verify information Greet customers warmly and ascertain problem or reason for calling Customer Service RepresentativeCognosante, LLC - Falls Church, VAJanuary 2021 to October 2021 Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail Use telephones to reach out to customers and verify information Greet customers warmly and ascertain problem or reason for calling Customer Service RepresentativeAppleOne Employment - Plano, TXDecember 2020 to May 2021 Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail Use telephones to reach out to customers and verify information Greet customers warmly and ascertain problem or reason for calling Customer Service RepresentativeFresenius Medical Care - Franklin, TNMay 2020 to December 2020 Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail Use telephones to reach out to customers and verify information Greet customers warmly and ascertain problem or reason for calling Substitute TeacherKelly Educational ServicesJanuary 2018 to March 2020 Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment Adapt teaching methods to fit the needs of each individual student Supervise students in and out of the classroom, including in the halls, on the playground, and in the cafeteria Provide in-class and at-home assignments based on the available lesson plan Application Data ProcessorWillis Towers WatsonAugust 2018 to December 2018 Use a consultative approach to finalize the applicant's application in a very structured process Effectively, and empathetically communicate over the phone Clearly articulate application verbiage to meet legal requirements around the application Work as a team player in a diverse, professional call center environment Adhere to all legal regulationsTeacherThornbrook Learning AcademyJuly 2017 to August 2018 Design, develop, and implement learning courses based on the individual behavioral patterns of the child. Manage school attendance records and all documents relevant to Thornbrook Learning Center educational program. Evaluate the learning progress of the children; prepared reports and discussed findings with the childs parents. Conceptualize games and other fun activities that would encourage and motivate the children to pursue and explore their curiosity for knowledge. Attend to the childs special needs which included feeding, going to the bathroom, taking medications, dealing with anxieties, and restlessness.Substitute TeacherRed Oak ISDJanuary 2017 to May 2017 Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment Adapt teaching methods to fit the needs of each individual student Supervise students in and out of the classroom, including in the halls, on the playground, and in the cafeteria Provide in-class and at-home assignments based on the available lesson plan Substitute TeacherConroe ISDJanuary 2016 to June 2016 Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment Adapt teaching methods to fit the needs of each individual student Supervise students in and out of the classroom, including in the halls, on the playground, and in the cafeteria Provide in-class and at-home assignments based on the available lesson plan Home Health Aide, ConroeConroe ISDApril 2015 to January 2016 Administer prescription and over-the-counter medications. Take the patient's vital signs and recording them. Educate the patient on proper nutrition. Help the patient prepare meals. Assist the patient by going with them to doctor's visits, shopping, and other errands. Department Assistant IIEl Centro Community CollegeAugust 2005 to April 2015 Provide administrative support to the organization by providing reception services, scheduling appointments, meetings, and travel, filing, researching files and records, and preparing and proofreading correspondence, reports, and other documents as requested. Process a variety of documents and materials for the purpose of disseminating information in compliance with established administrative guidelines. Supports the work of the department by purchasing equipment and supplies and maintaining an inventory of office supplies. Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds. Remains knowledgeable and current by attending professional development courses and software training classes as directed by the organization. EducationDiploma in Medical Billing & CodingBryant & Stratton College OnlineSeptember 2019 to August 2020Associate's degree in General StudiesEl Centro Community CollegeJanuary 2009 to May 2011High school diploma or GEDSkills Customer Service Inventory Logs Quality Assurance Computer Literacy Report Generation Conflict Resolution Leadership Data Entry Cash Management Medical Terminology HIPAA Home Care Strategic Planning Mentoring Administrative Experience Medical Billing Medical Coding Customer service Medical terminology PTSD CareCertifications and LicensesCPR CertificationBLS CertificationAssessmentsCustomer focus & orientation ProficientApril 2021Responding to customer situations with sensitivity Full results: ProficientCustomer service CompletedFebruary 2021Identifying and resolving common customer issuesFull results: CompletedData entry: Attention to detail CompletedApril 2022Maintaining data integrity by detecting errorsFull results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
