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Click here or scroll down to respond to this candidateCandidate's Name
Street Address MeadowviewFarmington Hills, MI Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEI provide superior customer service and always strive for excellence. I aim to exceed expectations, and always look for ways to improve myself and my environment. Full-time employment is my desire. Pay, benefits, and days/hours are all negotiable. Thank you for your consideration. EducationNorthern Michigan University Sept. 1994-Dec. 1998Marquette, MIB.S. in Social Science, Minor in PsychologyCass City High School Sept. 1990-June 1992, Sept. 1993-May 1994 Cass City, MIHonor Roll GraduateShalom Catholic College July 1992-July 1993Bundaberg, QueenslandAustraliaRotary Youth Exchange StudentEmployment HistorySweet Spots Sept. 2022-CurrentFarmington Hills, MIIm the sole proprietor of a family friendly ice cream parlor that specializes in uniquely themed parties. Kroger April 2021-Oct. 2021Northville, MIAssistant Customer Service ManagerDuties Included: Manage cahiers and front endRun customer service counter and phonesProcess Western Union transactions, utility bill payments, and lottery Handle complaints, returns, and lost/found itemsCount and deposit financial transactions at end of day American Community Mutual Insurance Company Feb. 2005-Dec. 2010 Livonia, MIBi-lingual Customer Service RepresentativeDuties Included: Service customer inquiries in a call center re their life, health, and dental policies Master and utilize various company software programs and meticulously note interactionsSpecialize in group administration inquiriesMaintain strict confidentiality and HIPAA compliance Work interdepartmentally to solve complicated issues that require research Train new employees and current ones that want to advance their skill set Plan and participate in company eventsFranklin Mortgage Funding June 2003-Feb. 2005Southfield, MIBi-lingual Customer Service RepresentativeDuties Included: Post paymentsAssist customers with their sub-prime mortgage inquiries Train new employeesSole Spanish interpreter for corporationParticipate in company fun daysCiti-Mortgage, Inc. April 2000-June 2003Farmington Hills, MIBi-lingual Customer Service RepresentativeDuties Included: Successfully complete extensive training and learn MAGIC Skills Maintain an average of 80 calls per shift in a high call volume inbound call center Assist mortgage customers with their mortgage inquiries and input detailed notes of interactionsMaster and utilize numerous company specific software programs and toggle between screensParticipate in company morale eventsVolunteer ExperienceGirl Scout4-HAlpha Phi OmegaMichigan Humane SocietyBattered Women ShelterMarquette County Juvenile Court MentorFaith in Christ FellowshipSoup kitchen volunteerMissionaryCampus Crusade for ChristRetreat speakerBible Study leaderMissionaryRotary Youth Exchange host familyYouth for UnderstandingHost familyConference leaderCounselor and inbound home/family screenerFarmington Hills Church of GodVacation Bible School leaderWomens group volunteerCosta Rican missionary, group leader and sole interpreter, fund raiser coordinator Positive AttributesStrong work ethicFluent in English and SpanishProfessional, punctual, prompt, and reliableTeam player, confidence to work independentlyDetail oriented, adaptable, and flexibleAbility to work under pressure and meet deadlinesExcellent verbal and nonverbal communication skills Good proofreader, organized, and computer literate ReferencesPersonal and Professional: Google: Several Sweets Spots reviews Lucie Baumruckrova: Babies WorldPHONE NUMBER AVAILABLEProfessional: Timika Franklin: The Rose RoomAlesia Guinn: The Rose RoomPHONE NUMBER AVAILABLEPersonal: Brian NicholsPHONE NUMBER AVAILABLEErika BravoPHONE NUMBER AVAILABLE/pre> |
