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Candidate's Name
Street Address  Tessa CtStaten Island, NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEHotel Hendricks, 25 West 38th Street  Front Desk AgentAugust 2022 - presentMonitored the status of third-party reservations and other promotional programsAccurately performed all cash handlings and safety deposit box proceduresChecked in and checked out guests, keeping their information confidentialHandled all reservation inquiries, cancellations and amendments.Routed reservations properly at a 100% accuracy.Greet, register, and assign rooms to guests of the hotelCompute bills and collect paymentsPreparing shifts and allocating daily cleaning duties to room attendants as housekeeping supervisor.Oversaw staff performance on a daily basis and spotted weaknesses that needed to be rectified.Motivating the housekeeping team to exceed client expectationsAssure that rooms are inspected prior to each check in.The Hyatt Place, 350 West 39th Street  Night AuditorMay 2022 - July 2022Processed arrivals and departures for hotel guests, handling approximately 60+ guests.Processed nightly bills and payments worth over $25,000 while maintaining detailed records and receipts.Reviewed daily financial statements and completed end-of-day paperwork with 100% accuracyResponding to guests' needs quickly and efficiently.Resolved or referred to management all guest concerns, complaints, or suggestions in a continuous effort to provide superior guest service.Known for welcoming guests with positivity at all hours and quickly responding to room needs.Checked in and checked out guests in a 520 room hotel.Xios, 1030 Southern Boulevard  CashierJuly 2020 - December 2021Efficient unloading and allocation of new merchandise, upwards of twice a weekMaintaining stores organization, regularly receive compliments regarding the stores upkeepAble to multitask and switch between ringing up customers, assisting customers on the sales floor, and maintaining the storeAmerican Eagle, 256 East Fordham Rd  Brand AmbassadorOctober 2019 - March 2020Regularly assisted customers with any questions they hadResponsible for completing online orders and had an 85% finding rateProvided assistance whenever needed, always willing to be placed on the schedule, even with short noticeProvided support in stock room, assisting fellow associates by expertly navigating through the stockroom to locate what they needSKILLSFront desk operationsAudit coordinationConflict resolutionEfficient aiding of guests.Grasp new concepts quickly.Housekeeping supervisor experience- opening and closing house.Willing to accept challenges.Maintaining professionalism.Ability to support and take a leadership role.Usage of Oracles OPERA software.LANGUAGESFluent in English & SpanishEDUCATIONMott Hall Bronx High School, 1595 Bathgate Avenue DiplomaSeptember 2014 - June 2019Lehman College, 250 Bedford Park Blvd  currently attending