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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Paoli, INSUMMARYIT Professional with 15 years of experience in IT support and systems analysis. Skilled in technical assistance, network diagnostics, and hardware/software troubleshooting. Proven track record in enhancing user satisfaction and system integrity across diverse environments.WORK EXPERIENCEMatrix Integration Jasper, INSupport Engineer Jan 2023 - May 2023 Provided expert technical support for managed services, ensuring high levels of client satisfaction and retention through prompt resolution of issues. Maintained system integrity and operational efficiency by routinely performing network diagnostics and hardware troubleshooting.Charter Communications Evansville, INResidential Connectivity Sales Specialist Nov 2022 - Jan 2023 Cultivated strong customer relationships, resulting in an enhancement of client satisfaction and retention. Executed targeted sales strategies to exceed performance benchmarks in a remote setting. Meggitt USA Troy, INIS Systems Analyst Nov 2021 - Nov 2022 Provided comprehensive technical assistance, resolving a range of issues to ensure seamless system operations and user support. Maintained site functionality and user satisfaction by promptly addressing technical inquiries and system anomalies.Masterbrand Corporate Jasper, INRep. Customer Service II IT Technician Aug 2012 - Aug 2021 Provided technical support and resolved IT-related issues, enhancing customer satisfaction and system functionality. Assisted in troubleshooting software and hardware problems, contributing to a decrease in average resolution time. IndependentComputer Technician Jan 2012 - Aug 2012 Diagnosed and resolved a variety of computer hardware and software issues, ensuring customer satisfaction through effective troubleshooting and repair techniques. Provided comprehensive virus removal services and established secure wireless networks, alongside delivering tailored personal computer training to enhance user competency and system performance. IT Technical Support Provided comprehensive technical support for end-users, resolving complex issues across various hardware and software platforms while ensuring minimal downtime and optimal system performance. EDUCATIONITT Technical InstituteAssociate of Applied Science in Information Technology, Information Technology Youngstown, OH, USSep 2010Great Onyx Job CorpsHigh school diploma or GED, GEDMammoth Cave, KYSep 1992SKILLSTechnical Support Active Directory Windows 10 and Windows 7 Support Computer Repair AS400 Systems HelpDesk Customer Service ServiceNow Desktop Support Remote Access Software VPN Network Support Public Relations PowerShell Microsoft Windows Server TCP/Ip Lan Software Troubleshooting Microsoft Office Troubleshooting Remote Desktop System Administration Microsoft Exchange Email Administration Typing Operating Systems DHCP Systems Analysis Disaster Recovery Computer Literacy Customer Relationship Management Google Docs Document Management Computer Networking SQL Wan IT Service Management Windows Analytics SharePoint Computer Hardware Workday Retail Sales Quicken Relationship Management Outside Sales Account Management B2B Sales Leadership Microsoft SQL Server Connectwise Servicenow |
