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Candidate's Name
PHONE NUMBER AVAILABLE (Home)
PHONE NUMBER AVAILABLE (Cell)
Email is EMAIL AVAILABLE
Objective: To seek a High Key Business Development Position which will
utilize my strong Proactive Outbound Calling Appointment Setting Skills and
past CRM Recordation skills to help my future employer grow their EBITDA.
Work History:
Authority Brands LLC
Suite 300
7120 Samuel Morse Drive
Columbia MD 21046
PHONE NUMBER AVAILABLE
PHONE NUMBER AVAILABLE Ext 4
Point of Contact: Gail Clark or Tracy Marcum
Email EMAIL AVAILABLE
Titles: Franchise Business Development Representative & Call Center
Representative
July 2020 to April 2024
Franchise Business Development Representative-Proactive Out Calling to
develop for Business Development via use of Hoover's Directory and use of
CRM Tools.
Client Care Representative-Performed High Key Customer Service through the
handling of Scheduling Inquiries, Customer Complaints and Estimate
Appointment Setting Duties for Prospects and Clients.
New Era Technology former Comstar Technologies
Suite G Bldg. 1 901 Bolmar St.
West Chester PA 19382
Phone PHONE NUMBER AVAILABLE or PHONE NUMBER AVAILABLE
Point of Contact Kirstee Frazier (HR Specialist)
Email EMAIL AVAILABLE
Title: Business Development Representative
February 2015 to Last Day March 2020
Developed and implemented dynamic outcall activities while utilizing
Salesforce (CRM) and Excel for Recordation purposes. Utilized Sharepoint,
Tigerpaw, MS Outlook Tools as well. I developed leads, followed up on leads
given from lists and researched leads to generate Sales Appointments. In
this position I was able to develop a knowledge base for Telecom, IT
Managed Services and Cabling and Wiring Products and Services.
BSI British Standards Institution
Suite 800
12950 Worldgate Drive
Herndon VA 20170
PHONE NUMBER AVAILABLE
Point of Contact Jessica Wright SR Human Resources Business Partner
Titles: Client Relationship Coordinator & Account Manager Indirect-Small
Business
January 2012 to December 2014
Client Relationship Coordinator-Processing of Sales Proposals, Name Change
and Address Changes for ISO Certifications and other duties related to
Maintenance and Enhancement of Certifications for Clients. Continual Staff
Training and Development in ISO 9001:2008 (Now ISO 9001:2015), ISO
14001:2015 (Environmental) and ISO 9001:45001 Former ISO 9001:18001
(Occupational Health and Safety) through use of LMS (Learning Management
System). Salesforce (Customized) and SAP Integration with Salesforce used
during the process as well.
Account Manager Indirect-Small Business---Proposed and closed sales
contracts for ISO 9001: 2015 (Former ISO 9001:2008) and other related
Quality Assurance Standards and Products. Goal was maximum sales growth and
profitability in assigned Midwest Central US Territory for Small Business
Prospects and Clients. Also, Continual Improvement Duties and
Responsibilities through the use of LMS (Learning Management System) and
other related On Site Training activities. MS Outlook and Salesforce (CRM)
used during the process as well.
Education: BS in Business Administration Virginia Commonwealth University
Richmond VA (Date obtained can be discussed during the interview process if
necessary).
Professional Education and Training: Skillpath Courses taken, Vendor
Training in regards to Mergers and Acquisitions, CyberSecurity, Workplace
Safety and Harassment, Telecommunications,
ISO 9001:2015 and other Quality Assurance Products. Training with Avaya
Ring Central Products. Can discuss Training and Development further during
employment interviews if necessary.
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