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Customer Service Staff Pharmacist Resume...
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Title Customer Service Staff Pharmacist
Target Location US-NJ-Red Bank
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Red Bank, NJ Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttp://LINKEDIN LINK AVAILABLEPHARMACISTDriven, competitive, caring, and dedicated pharmacist with 30 years of retail experience. Ready to be challenged in a fast-paced setting. Skilled in day-to-day operations, vaccinations, workflow management, customer service and patient counseling.WORK HISTORYIconma-Walgreens HealthCorner Advisor-Pharmacist 1/2022-6/2023MSSI  COVID -19 Vaccinator for NJ Department of Corrections 1/2021-9/2021Saker Supermarkets - Corporate Office - Holmdel, NJStaff Pharmacist 02/2017-09/2020 Middletown locationRelief Pharmacist 01/1998-02/2017 Multiple locationsStaff Pharmacist 10/1989-12/1997 Neptune locationCORE COMPETENCIESPrescription Dispensing HIPPAPrescription Verification MTMImmunization Drug InteractionsRetail Pharmacy Medication StorageQuality Customer Service CompliancePatient Care, Counseling, and Education Data EntryPersonal Development Medication ReconciliationInventory Management Loss Prevention and SafetyDUR FWAQuality Assurance BMI Calculating and AssessingNJIIS Blood Pressure Measuring and AssessingWindows/McKesson Community OutreachPROFESSIONAL EXPERIENCEHealthCorner Advisor-PharmacistCounseled patients on OTC medications, vitamins, and supplements as well as prescriptionmedications. Approached patients promptly and with a smile.Provided vaccinations including COVID-19 and flu.Assisted patients in selecting medical devices such as blood pressure kits and blood glucosemonitors. Taught patients how to use and troubleshoot when necessary.Provided medication review for Clover members and customers referred to me by the pharmacy department. Provided a range of services to help patients get the most from their medications and detect and prevent costly medication problems.Conducted Wellness Checks/CareGap Services for patients including blood pressure checksand BMI analysis. Provided lifestyle recommendations as needed. Used digital solutions suchas fitness trackers and wellness apps where appropriate.Suggested Colorectal Cancer Screenings, Diabetic Urinalysis and hemoglobin A1c as part ofCareGap Services. Discussed the importance of the test for the patient's continued wellness.Used data capture and documentation to record customer conversations and update healthrecords.Worked with Store Manager and Pharmacy Manager to ensure continuity between departments.Worked with patients to help them find the services they needed from insurance, coupons or anew doctor.COVID-19 VaccinatorManaged COVID-19 vaccine administration to staff and inmates at multiple NJ Department of Corrections sites and maintained all documentation and reports.Responsibilities included preparing, filling, and administering vaccine and boosters, counseling on side-effects of the vaccine and providing COVID-19 education, scheduling of firsts, second and booster doses, entering pertinent information into NJIIS, reporting daily totals and weekly statistics to Administration.Used NJIIS to track where staff and inmates received vaccine previously.Took role as team leader when necessary, providing guidance, training, and motivating fellow team members.Staff PharmacistFilled and dispensed prescription orders safely and with accuracy in accordance with state and federal legal regulations and insurance requirements. Alternatives were discussed where applicable and drug therapies monitored. Providers called when necessary for clarification or change in orders.Before dispensing medications, appropriate dosage, drug interactions, allergies and contraindications were verified. Monitoring patient histories analyzing for medication compliance and such issues as doctor shopping or excessive usage. Follow-up communications provided by both written and verbal means.Focus on patient counseling to both individuals and families offering advice on prescriptions and to help manage chronic conditions such as diabetes, asthma, smoking cessation, and high blood pressure.Confidential information protected while providing patient care and handling customer complaints. Educational literature provided as needed and requested.Proficient in providing immunizations for influenza, pneumonia, shingles, and other diseases following all policies and procedures.Assisted pharmacy manager and staff with inventory (including Narcotics and Controls), procurement. Assisted in maintaining accurate inventory counts and ordering medication and supplies. Orders compiled and sent daily Sunday through Friday.Care taken while processing insurance claims for Medicare/Medicaid and commercial insurance, calling the help desk when necessary.All records, charts, prescriptions, and invoices meticulously organized as well as keeping work areas clean and organized.Mentored technicians and sought to balance their strengths and weaknesses while inspiring them to grow through training, continuing education, following strategic initiatives and workplace experience.Listened to customer concerns and questions and worked collaboratively with pharmacy staff to resolve issues.Maintained clinical skills by keeping up with CE credits through FreeCE.com, trade periodicals and corporate activities and seminars.Relief PharmacistFlexibility in scheduling allowed staffing of 28 NJ stores for sick days, vacations, maternity and disability. Educated customers on drug interactions and how to use pharmaceutical and OTC products and potential side effects. Motivated patients to live healthy lifestyles.Counseled patients with compassion thereby increasing patient safety. Provided patients, prescribers, and health systems with quality customer service and resolved problems with professionalism. Assisted with inventory, purchasing, and receiving. Inspected drug storage sites, monitored drug supply and expiration dates.Supervised dispensing of controlled substances according to state and federal laws, reporting any discrepancies to the pharmacy manager.EDUCATIONBachelor of Science in PharmacyErnest & Mario School of Pharmacy/Rutgers University/Piscataway, NJPROFESSIONAL DEVELOPMENTNJ Pharmacy LicenseCERTIFICATIONSImmunization CertificationCPRREFERENCESAvailable upon request

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