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Click here or scroll down to respond to this candidateCandidate's Name
P: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLELinkedIn: LINKEDIN LINK AVAILABLEINTRODUCTIONEducated and Experienced Senior Analyst with 8 years of IT experience working with large scale metropolitan corporations. Through industry knowledge gained from project planning, installation coordination and developing professional relationships with new and existing clients. Excelling in developing contingency plans, creating efficient strategies and procedures, and accurately delegating tasks across multiple municipalities.EDUCATIONBachelor of Science in Business AdministrationMaster of Business AdministrationSKILLSProject Managing Remote troubleshooting Device Maintenance Inventory Management Mechanical Maintenance Budget Planning Military Experience Objective C Microsoft 365 TeachableEXPERIENCEService Technician Senior Analyst IJuly 2022 - PresentConduentPerform installations/builds, training, maintenance, troubleshooting and repair of hardware and software.Maintains accurate hardware and software records for corporate assets.Support company abilities and functions through positive customer relations.Assist in administration and maintenance of technology infrastructure components.Respond to incidents within service-level agreementCustomer EngineerNov 2021 - July 2022NCRCompleted installation, maintenance, and service calls promptly and effectively.Managed network faults and traffic, and configured, security, and remote systems.Maintained an appropriate parts inventory as well as part record keeping.Network fault management, assisted in the performance management on traffic, configuration, security, software, accounting, and remote system management.Service Technician IIJuly 2018 Nov 2021ConduentRepair, maintain, and continuously improve functionality of materials.Installed, maintain, and repair automated New Jersey Transit equipment.Manage assigned work to meet professional execution, time, and customer satisfaction standards.Interact with management as well as other personnel to analyze and correct any equipment performance issues.PROJECTSDeployment of new Network Security protocols and device installation for William Paterson University.Coordinated 20+ employees and supervised the Installation of ATMs for New Jersey M&T Bank.Installed and Configured Networking Equipment for SEPTA Transportation.Installed Ticket Vending Machines for New Jersey Transit, New York Waterway.Maintain and encrypted highly vulnerable debt and credit devices across the Philadelphia Metropolitan Area. |
