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Click here or scroll down to respond to this candidateCandidate's Name
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Tel: PHONE NUMBER AVAILABLE EMAIL AVAILABLEExperienceM&M Cartage- Dispatcher 11/2021 currentlyDispatching drivers all over the United StatesEnsuring everyone is being productive, hitting daily goalsData entry, load boards, time-sensitive routing of driversAccept escalations from customers regarding shipments, US DOT rulesExporting, analyzing data, minor reporting regarding driversAmerisourceBergen Customer Service Supervisor 12/2019 11/2021Customer service supervisor, over the phone and online, verifying employee level of serviceCall escalations, resolutions, coaching, mentoring employeesChat, email, social media use to help customers, worked from homeSupervised 30-40 inbound call center employeesENERGY SCHEDULER POWER CONTROL CENTER REP 03/2017 11/2019TRANE ENERGY SUPPLY SERVICES LOUISVILLE, KYConducts daily bid submissions into energy marketProvides necessary data regarding energy generation, load, billing, contractsPeak Load ManagementHandled various paperwork and administrative duties for clientsConducted forecasting and daily reporting to keep up with the real-time energy marketConstruct reports with minimal supervisionMonitor minute by minute operations of both customers and the power markets, and react accordingly.Deconstruct invoices or large data sets, verify data, and present reports to clients.DISTRIBUTION SUPERVISOR 11/2010 04/2017BEST BUY DISTRIBUTION CENTER DC1371 SHEPHERDSVILLE, KYQuality Control Department at Best Buy DC#1376 (Nov. 2010 Feb. 2011)Product Return Center Best Buy DC#1371 Shipping DepartmentPromoted to Distribution Supervisor in November 2014Duties include, but are not limited to verifying and maintaining all outgoing shipments.Comparison of identifying information such as, (counts, weights, & measurements), against the bill of lading, invoices, purchase orders, or other records.Coordinate movement of trailers in outside operations, and inventory of those.Created a master bill of lading, which is currently being used by the shipping department, and now used in various other departments here at Best Buy DC#1371 & 1376.Supervise daily shipping operations, such as prioritizing shipments according to value.Determines the method of shipment, utilizing my knowledge of shipping procedures, routes, rates and, Best Buy Standard Operating Procedures.Give direction, feedback, and assistance to 15-25 employees dailySupervision of special projects, (VIP, Debit Receiving, Auditing, and shipping departments)Supervision of cycle counts, ensured accuracyImplemented metrics to track, evaluate, and improve warehouse productivityBuilt multiple relationships with the Best Buy corporate affiliates, carriers, and vendors and have determined the best way ship product to them.Examines outgoing shipments to ensure shipments meet specifications (weight, dimensions) and acts in accordance with Best Buy SOPs.RF Scanner operatorProblem-solverWrap and rewrap pallets, load trucks, sign out driversI direct others in preparation of outgoing shipments, loading trucks, staging, problem solving, paperwork, etc.Resolve problems with shipments and/or paperwork via telephone and email daily.Certified forklift, PE, and RR/RC operatorCertified First responder and safety team memberShipped a record $26 million in one day of operationProud Safety team member & Fun Committee memberAreas of StrengthDistribution SupervisorAutomation Experience (leading, coaching, developing)Supply chain leadershipTechnical experience (SQL, Excel)Certified Forklift Operator (Crown PE, RR, RC) 5+ yearsOrder picking, packing, receiving, shipping, inventory, loading and unloading trucksLEAN Manufacturing experienceTyping (50 WPM)Supply chain skills (4+ yrs.)Team leaderTraining/ Coaching/FeedbackAttention to detailProject CoordinatorShipping Team Coordinator promoted to Distribution SupervisorMulti-tasking, problem-solving abilitiesQuality ControlMulti-line telephone operator (25+ lines)Excellent skills in Microsoft Word, Excel, PowerPoint, Access, Timberline, AS400, Lotus NotesEducationUniversity of Phoenix Business Finance 2012 - 2014(Louisville Campus) (not completed) |
