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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Cash Valley Rd. NWLaVale, MD Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLE or EMAIL AVAILABLESKILLSExtensive customer service skills, phone etiquette, monetary handling, experience with escalated customers. Call center, medical, and retail experience. Over 15 years of Administrative experience.EXPERIENCEFrostburg State University Administrative Assistant II (Social Work and Sociology departments)October 5, 2022 presentAdvanced knowledge of, and skill in the practical application of generally accepted office practices and procedures.Effectively communicate both orally and in writing.Proofread and edit written documents.Compose a variety of correspondence.Manage filing systems; gather and summarize information; maintain confidentiality and handle sensitive matters with discretion and tact.Interact with students, the public and staff at all levels in a courteous and efficient manner.Ability to plan, organize, prioritize, and execute multiple and continuing assignments with general instructions.This position requires specific skills such as word processing, spreadsheet presentation, database, email and/or calendaring software, and Internet proficiency.Frostburg State University Data Control Clerk Lead - AdmissionsJuly 15, 2020 October 4, 2022Administrative assistant dutiesAct as lead for staff and student workers with PAWS (Oracle)Support CRM Specialist with Target X data management.Run daily queries to ensure data integrity/data management within PAWS (Oracle) and Target X,Complete all data testing required for patch/fix updates.Download and file online applications into PAWS and Etrieve.Support CRM specialist and run daily admissions procedures for letters and mailings.Scan and upload student application documents and match with electronic files.Communicate with students and parents regarding admissions updates and documents.Represent the Admissions department through campus events and meetings.Knowledge and experience working data entry/control activities.Troubleshoot and solve complex data issues that arise daily within the department.Maryland Motor Vehicle Administration (MVA) - Customer Agent 2July 2015-July 2020This position provides a high level of customer service work answering phones in a call center location. Some of the duties include, but are not limited to:Answering phonesListening to each caller's requestAsking very pointed questions of the caller to determine exactly what information the caller wants or needs.Making a determination as to whether the call should be handled by the customer call center or be referred elsewhere.Researching the information either on the computer terminal or procedure manual.Providing the caller with an accurate, clear, and concise response to their inquiry. These questions involve any facet of the MVA such as: processing vehicle titles (any type of transaction pertaining to titles); obtaining vehicle registrations (all classes); obtaining a Maryland driver's licenses and ID cards; requesting hearings, obtaining records; points system; dealer license requirements; insurance requirements; scheduling appointments; and data entry.Tri-State Womens Health Center - Patient Services SpecialistJuly 2014-July 2015Provide a high level of office support with a variety of administrative and clerical tasks.Answering incoming calls, directing calls to appropriate associatesMail distribution and flow of correspondence,Customer confidentiality and handling sensitive information.End of day closing proceduresMonetary handling, as well asLaVale Veterinary Hospital - Customer Relations SpecialistOctober 2002 - March 2014Extensive clerical and administrative responsibilities.Answering 6-line phone systems,managing schedules for a 6-7 doctor practice,taking phone messages and prescription orders,typing letters/documents for doctors,cash handling experience (including credit cards, care credit, and checks)creating invoices for clients, andhandling difficult clients in a timely, quiet manner among other duties.As a Veterinary Assistant working night shift alone:I performed venipunctures,placed IV catheters,performed radiology,read diagnostic lab results after gathering corresponding sampleBasic kennel duties such as laundry and cleaning cages,feeding patientsadministering IV fluids and subcutaneous fluids, etc.EDUCATIONFrostburg State UniversityAugust 2022 currentCurrently pursuing BS in Multidisciplinary Studies programAllegany College of Maryland - AAS DegreeAugust 2001 - May 2004Completed 1290 hours of coursework In Therapeutic Massage, including clinical bodywork, medical massage, and alternative therapies.Also completed Phlebotomy Course.AWARDSReceived an IMAGO award which symbolizes perseverance. I withstood multiple medical issues and surgeries, while maintaining my GPA while at ACM.LinkedIn Learning Completed Courses:Develop Interpersonal Skills for Inclusive WorkplacesoCompleted 8/29/2022.Excel Quick TipsoCompleted 1/22/2023.Addressing Unconscious Bias as a LeaderoCompleted 1/22/2023.Becoming an Ally to AlloCompleted 8/29/2022.Inclusive Mindset for Committed AlliesoCompleted 5/7/2021.CompTIA A+ (220-1001) Cert Prep 6: Physical NetworkingoCompleted 6/16/2022.Server Administration Essential TrainingoCompleted 5/27/2022.Effective ListeningoCompleted 5/17/2022.Critical Thinking for Better Judgement and Decision-MakingoCompleted 5/17/2022.Inclusive MindsetoCompleted 5/7/2021.How to Speak Up Against Racism at WorkoCompleted 6/25/2021.Skills for Inclusive ConversationsoCompleted 5/7/2021.Unconscious BiasoCompleted 4/14/2021.Confronting Bias Thriving Across our Differences.oCompleted 5/7/2021.Communicating about Culturally Sensitive IssuesoCompleted 1/30/2021. |
