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| | Click here or scroll down to respond to this candidateCandidate's Name
Naperville, Illinois Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYA dedicated and versatile customer service professional with multifaceted experience in product communication, sales, troubleshooting, escalation management, planning, scheduling, and assembly line coordination. A forward-thinking and performance-driven producer who implements solutions to drive customer growth, improve customer retention, reconcile issues, and generate revenue. Proven aptitude for ensuring accuracy and compliance, minimizing costs and risks, resolving issues, and consistently achieving deadlines and objectives.EXPERIENCEDYSON, INC. Aurora, IllinoisCustomer Service Phone Representative 2014-2023Answered calls for customers and troubleshot vacuum cleaner issues.Troubleshot all Dyson products.Helped with customer issues on first call.Transferred escalated calls and helped with accounting issues.Made sales for company.AFTERMATH INC. Aurora, IllinoisCustomer Service Phone Representative 2013-2014Made calls to coroners, funeral directors, medical examiners, sheriffs departments, and police departments all over the United States.Communicated with hazard teams for instructions.K-MART CORPS Aurora, IllinoisCustomer Service 2012-2014Operated at backend, sales, stock, warehouse, and register. Assisted customer with any issues.SILVERLEAF RESORTS INC. Schaumburg, IllinoisEvent Specialist 2012-2013Enrolled customers for vacations. Offered timeshares.ADDITIONAL EXPERIENCETMG MARKETING, Batavia, Illinois, Customer Service Phone Representative, 2010-2011. Answered calls from customers that purchased cruises for Carnival, Royal Caribbean, and Norwegian Sky. Booked cruises with cruise lines.CATERPILLAR TRACTOR CO., Montgomery, Illinois, Assembler, 2005-2010Hallmark Service Corp, 1974-1992Customer ServiceEDUCATIONASSOCIATES DEGREE IN APPLIED SCIENCETECHNICAL SKILLSWord, Spreadsheets, SAP, Calculator, Excellent Phone Skills, Excellent Communication Skills |