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Click here or scroll down to respond to this candidateCandidate's Name
Street Address N. Melvina AvenueChicago, ILPHONE NUMBER AVAILABLESummaryExtensive experience in inbound/outbound service environment with an expertise in providing excellent customer service.Assist in resolving issues related with payroll and serviced billed.Responsible for processing claims, and work order in a timely matter and escalating calls if issues are not getting resolved over the phone.Ensures that all process and procedures are well documented, coordinated, prioritized and organized.Review process on all service documentation including invoices, and work orders.Utilizes, maintain integrity to provide excellent service to customers and clients.Education:DeVry University, Oak Brook, ILPursuing Bachelor DegreeMajor: Business ManagementSkills:Administrative & Customer Service Support SpecialistSchedulingProcessing Payroll/TimesheetsInterviewing and HiringCall Center Experience, Online Support, Claims ProcessorInbound/OutboundDispatching, Order Entry, Billing and InvoicingProcessing Claims in a timely MannerTroubleshooting/ Problem SolvingUp-Selling/Sales SupportCustomer Order FulfillmentTicketing systemSAP System/CRM SystemCoaching/Leadership Call Center OperationsTechnical/User SupportComplaint HandlingReports & DocumentationManagement SupportExcellent Communication and Customer Service SkillsWork Experience:DHL- Des Plaines, Illinois03/2022-10/2023Ocean Import Coordinator-Coordinate Ocean Import shipments with adherence to import regulations, customs laws, procedures and company/ industry standard operation practices (SOPs)Schedule shipments by performing data entry into systems, preparing documentation, and sending documents to appropriate partiesProcess to submit arrival notices and generate billingCoordinate with customers and arrange for delivery to final destinations, providing quotes, and updating order and shipment statusWork closely with Customs Brokers to release and entry processing for ocean import shipments, including U.S. Customs and/or OGA releases; arrange for final delivery after releaseCommunicate with vendors for securing costs, confirming documents, and verifying status updates of shipmentsTrack shipments, update tracking reports to share customers and reach out to vendors to resolve any shipment status issuesRespond timely to communications and requests from clients, airlines, container freight stations, and vendorsPerform duties requested by Manager (answering phones, filing, data entry, and other related tasks).Insight GlobalIDES- Chicago,03/2021- 03/2022Fraud SpecialistInbound/Outbound calls regarding unemployment benefits.Process claims and update profile regarding benefitsProcess claims regarding fraud and hijacking of paymentAlso process affidavit forms regarding loss of paymentsInsight Global10/2018-1/2021 ATATTechnician DispatcherInteracts and communicates with all Project Managers and Field Technician Supervisor to assign/dispatch Controls Technicians.Generates CSO, dispatches technicians, and notify project manager and point of contact.Create vendor tickets if technicians isnt available in common areaProcess closures of tickets for invoicingMake sure all parts of service is done before closure of tickets.Reschedule service helpers d tech needs assistance completing projectCommunicate effectively with Project ManagersPrepare shipping documents for products that are scheduled to ship.Processed Drivers as they arrived for deliveries verify shipment with purchase order and other documents.Handed over necessary documents with instructions to truck drivers.Keep track of shipment and Bill of Lading, Picture and update customers regarding their Shipments.Scanned Bill of Lading to each customer upon request.Coordinated with warehouse personnel for stocking inventory.Prepare documents, such as work orders, bills of lading, and shipping orders to route materials.Answer and place phone calls concerning shipping questions and concernsData Entry - Enter daily work loads into shipping database.Senior Helper Lincolnwood, IL10/2015 04/2017Scheduler Coordinator/Administrative/Manage Care CoordinatorResponsible for answering inbound calls regarding service needed for care of patientsInterview and hire potential candidates for care giving.Process payroll and timesheet in a timely manner.Run background checks on CNAs and caregiver for safety precautionsPut care plans together for new clients to ensure proper care of patients.Ensure we have enough staff for emergency service needed for care.Process all scheduling needs for clients and caregiverEmergency point of contact for missed schedulesProvide service for client if we dont have a replacementReach out to clients for feedback on caregivers performanceUpdate roster and database system regarding removal of clients and caregiversCreates and maintains staff schedules.Provides staffing for sick leave, vacation, long term leave.Schedules client appointments/visits according to care plans and staff availability.Enters scheduling data, creates schedules.Contacts care providers and clients regarding day-to-day changes.Discerns client services required as outlined in agreements, urgent requests and care plans.Enters staff and client information into database.Maintains staff and client database (e.g. CQA, dates and reminders of TB, client admission, client hospital admission and discharge).Maintains staff and client statistics, and reports.Maintains call in and retention report.Professional Experience: Allstate - Northbrook, ILClaims Service Specialist10/2014-10/2015Manage a steady volume inbound calls of new claims daily.Guide Allstate providers through our claims process.Assimilate data, evaluate facts and negotiate solutions to complex problems.Collaborate with a variety of specialized departments to process claims accurately and in a timely manner.Analyze pended, payable and denied claims for consistency and accuracy, following up internally or externally as needed to remediate processing defects.Develop, document, and ensure the execution of claims processing and related controls, including fee schedule, code set, and third party pricing maintenance.Research, develop, and participate in the maintenance of claims processing and related policies and procedures.Thrive in an inclusive environment that encourages diversity, balance and innovation.Research and analysis claims to be processed accuratelyHandles Moderately complex claim assignmentsProvide appropriate support for claim effortsMake judgments and/or recommendations as appropriate |
