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311 North 70th StreetEast St. Louis, IL Street Address
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PROFESSIONAL SUMMARYAdministrative Officer with over 30 years of expertise in the health care and union affairs office. Exceptional administrator that enhances any given business endeavor. Solid background in customer service, mediation, consulting, and employee recognition.SKILLS & ABILITIESEmergency Code CallsNursing AidReporting/AnalyticsCustomer ServiceSpecial Event CoordinationOffice ManagementQuick BooksOrder SynchronizationRecords ManagementScheduling Assistance/Meeting CoordinationPayroll/Time KeepingEXPERIENCEEngineering and AFGE Union Administrative OfficeFebruary 1995-May 2018(Retired)Timekeeper for all 7 shops at Jefferson Barracks Duty Station, timecards are entered electronically and deemed complete when signed off by supervisorsPrimary timekeeper when the John Cochran Timekeeper is on leave, covering a total of 14 shops at both Jefferson Barracks and John CochranLoads different tour of duty into the VISTA systemDaily recording of timecards electronicallyDispatch clerk, supporting the entire facility, covering all 7 shops, including the pipe, electric, A/C-heating, carpenter, boiler plant, transportation and grounds crew, and in-house constructionMaintains an agency credit card to order supplies for all shopsCompletes Preventive maintenance reports and daily logs for drivers who do point to point travel to different locationsProficient in computer software of all types, such as Excel, Outlook, Internet as well as quick books programsCOMMUNICATION EXPERIENCESWITCH BOARD OPERATOR 02/1995-04/2001Answered and processed calls on the switchboardHandled and processed emergency Code Calls, responding in emergent time framesSet up schedules for on call doctors and radiologists on call as well as working with internsSet up schedules to work swing shifts every two weeks and sent calls to suicide hot line if necessaryEDUCATIONVenice Lincoln Technical Vocational Institution, Venice, IL.Certificate of Nursing Assistance, June, 1990Mildred Louise Business College Centreville, IL United StatesTechnical or Occupational Certificate 06/1989GPA: 3.5 of a maximum 4.0Credits Earned: 60 Continuing Education UnitMajor: Business Administration Minor: Clerical ServicesAmerican Federation of Government Employees, Washington, D. C.Technical or Occupational Certificates 07/2014 06/15 08/2016 03/2017GPA: 4.0 of 4.0Credits Earned: 180 Continuing Education UnitMajor: Business Administration Minor Secretary ServicesLEADERSHIPRecognized for exceptional ability to grow membership through statistical data and genuine relationship building.REFERENCESLAURA CRUISEHealth ProfessionalPHONE NUMBER AVAILABLEGAIL ANN ESPARZA, MSN, JD, EPHONE NUMBER AVAILABLE/pre>