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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEJersey City, NJSummaryMulti-lingual Professional with experience specializing in software development HTML, CSS, and JavaScript. Experienced in the customer support field with a Bachelor's of Networking and Security.A proven track record of executing complex technical projects for development. Strong attention to detail and capacity to work under pressure to fulfill deadlines. Fluent in English, French, and Arabic.Technical SkillsHTML| CSS | CISCO | JavaScript| Ticketing SystemEducationPer Scholas | Software Engineer | Jersey City, NJ  	                                             September 2023Bachelor's of Networking and Security 					            October 2016Faculty of Science and Technology | Settat, MoroccoCertificationsGoogle IT Support Professional Certificate  					                      01/2021Financial Investment Operation | Year Up | Boston				                      08/2018Professional ExperienceIT Support Engineer | Zoom Information Inc. | Waltham, MA                                                     01/2022 - 05/2022      Installed and maintained the company's computer systems and network      Met with clients to diagnose software, networking, or hardware issus      Used good problem-solving skills for troubleshooting problems      Utilized remote access to perform troubleshooting when neededData Repair Analyst | Granite Telecommunication| Quincy, MA                                       	    09/2021 - 10/2021      Troubleshoot customer requests to ensure proper resolution      Processed all conversions and change orders for mobile customers
      Provided technical assistance to customers on inbound telephone tech support calls      Updated premier and sales with due date information
Waitress | Sulmona Restaurant | Cambridge, MA                                                                  02/2017 - 11/2019      Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers      Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectivenessSales Associate and Cashier | ZARA   Boston, MA                                                              08/2016 - 02/2017      Maintained records related to sales, returns and inventory availability      Delivered a high level of assistance by locating products and checking the store system for merchandise at other sites      Managed team members to maintain floor and stockroom standards in order to achieve our brand's goal