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Click here or scroll down to respond to this candidateCandidate's Name
General Manager - POTBELLYBronx, NYEMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereWork ExperienceGeneral ManagerPOTBELLY - Manhattan, NY2010 to Present Responsible for all daily operations to include schedule creation in order to provide the highest customer service and product available. Trains service staff to enhance customer service and increase profits by suggestive selling products. Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures. Oversee the ordering, counting and control of all store inventories. Analyzes weekly food and labor costs. Keeps an active role in customer service; maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards. Profit & loss management follows cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions. Key Accomplishments: Promotions and career growth from 2012(Associate), 2014(Assistant Manager) 2017(General Manager) Ensured that the restaurant and staff were fully compliant with all New York City/State Food Safety regulations. Increased sales and customer satisfaction in two consecutive years (2017-2019). CashierPATHMARK - Brooklyn, NY2009 to 2010 Operated point of sale cash register for Pathmark. Collected cash, charge payment, and checks from customers and accurately make change for cash transactions. Ensured overall customer satisfaction by maintaining thorough knowledge of store merchandise and answered questions about products and policies.Shift ManagerMCDONALDS2004 to 2009 Ensured restaurant cleanliness in accordance with Occupational Safety and Health Administration standards. Ensured appropriate food handling procedures were followed, when making food, including stocking, storing, wrapping, labeling, dating, rotating, and checking temperature of products. Operated cash registers and received cash from patrons. Exactly counted and provided change to customers as necessary. Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.Key Accomplishments: Communicated openly and honestly with the management team during each shift to ensure it ran smoothly. Known for ability to motivate the staff and have them give 100% effort in the restaurant on a daily basis.. Promoted from Crew Member to Shift Manager in 2006. Employee of the Month in 2007. EducationBusiness AdministrationLaGuardia Community College - Queens, NY2004 to 2006High School DiplomaLong Island City High School - Queens, NY2000 to 2004Skills SATISFACTION (10+ years) OF SALE (1 year) POINT OF SALE (1 year) 60 WPM (Less than 1 year) CUSTOMER RELATIONS (Less than 1 year) DATABASE (Less than 1 year) DATABASE MANAGEMENT (Less than 1 year) GENERAL OFFICE (Less than 1 year) HR (Less than 1 year) LEARNING MANAGEMENT SYSTEM (Less than 1 year) LMS (Less than 1 year) MICROSOFT OFFICE (Less than 1 year) MS OFFICE (Less than 1 year) OFFICE ADMINISTRATION (Less than 1 year) TEAM BUILDING (Less than 1 year) TYPING (Less than 1 year) VIDEOCONFERENCING (Less than 1 year)Additional InformationAreas of Expertise Customer Relations Leadership & Team Building Social Media Networks Staff Management Office Administration Business Technology HR Policies Employee Satisfaction Microsoft Office Suite TECHNICAL EXPERTISEOffice Equipment: Fax machines, photocopiers, videoconferencing, point of sale systems, and general office equipment.Computer: Spreadsheets, word processing, database management, typing speed: 60 WPM MISC Programs: NBO, LMS. |
