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Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: To secure a challenging position in the healthcare industry that utilizes my extensive experience and knowledge in pharmacy, life & health insurance, and patient care, to provide exceptional customer service and deliver superior patient outcomes. Summary: Highly motivated and experienced healthcare professional with over 20 years of experience in in-patient care, medication distribution, and administrative duties. Recently licensed Pharmacy Technician with a comprehensive understanding of drug brand and generic names, HIPAA, and pharmacology. Proven track record of providing exceptional customer service in pharmacy and life & health insurance, and building strong relationships with patients and colleagues. EXPERIENCEEDUCATIONPharmacy Technician Program, Orange Technical College, May 2019 Pharmacy Technician, Walmart Specialty Pharmacy, Oct. 2019 May. 2020- Performed prescription data entry, medication dispensing, and customer service duties.- Provided excellent customer service by answering questions, resolving issues, and ensuring patient satisfaction.- Collaborated with healthcare providers and insurance companies to ensure accurate and timely medication delivery.Licensed Insurance Agent, Willis Towers Watson July 2022- Mar. 2023- Specialized in selling life & health insurance policies to individuals and families.- Demonstrated exceptional customer service skills by educating clients on available policies, answering questions, and resolving issues.- Maintained a high level of professionalism and integrity in all interactions with clients and colleagues.- Consistently exceeded monthly sales quotas by developing and implementing effective sales strategies.Pharmacy Technician Intern, Walgreens and AdventHealth, Aug. 2018 May 2019- Completed 100 hours of internship at Walgreens and 200 hours at AdventHealth.- Demonstrated strong communication and interpersonal skills by interacting with patients, healthcare providers, and insurance companies. 2- Completed a comprehensive program that focused on pharmacology, medication dispensing, and the role of pharmacy technicians in the healthcare industry.- Gained extensive knowledge of drug brand and generic names, HIPAA regulations, and medication safety.- Successfully passed the Pharmacy Technician Certification Exam (PTCE) and the Registered Pharmacy Technician (RPT) exam.Life, Health, & Variable Annuity, AD Banker & Company, 60 Hours July 2022- Completed a comprehensive course that focused on life, health, and variable annuity insurance,- Gained extensive knowledge of insurance policies, regulations, and sales techniques.SKILLS- Exceptional customer service skills in pharmacy and life & health insurance- Strong communication and interpersonal skills- Knowledge of drug brand and generic names, HIPAA, and pharmacology- Administrative duties- Experience in selling Medicare Products |