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MICHELLEPHILLIPSGilbert, AZPHONE NUMBER AVAILABLE EMAIL AVAILABLEAnalytical, organized, detail-oriented and the ability to work independently or as part of a time to meet department deadlines. Ability to provide high quality customer service.EXPERIENCECLIENT ENGAGEMENT MANAGERTEKsystems (Door Dash)  Tempe, AZ10/2023 - PRESENTResponsible for the overall management and engagement of all all-onsite contractors and client relations. Ensure effective communication with contractors, candidates, clients, and internal contacts. Input payroll data, process payroll, and escalate payroll concerns.MANAGERSelect Blinds Tempe, AZ07/2019-03/2023Managed 15 client team members in an outbound & inbound call center workforce management setting. Conducted one on one meetings with team members, troubleshot escalated client issues. Performed weekly quality checks.SUPERVISORLexington Law Phoenix, AZ06/2017-07/2019Specialized in assisting clients to increase their credit scores. Managed and approved timecards and vacation time. Managed escalated client communications. Performed weekly quality checks.EDUCATIONBACHELOR OF SCIENCE, BUSINESS ADMINISTRATIONCENTRAL MISSOURI STATE UNIVERSITYSKILLSMicrosoft Office: Word, Excel, OutlookProblem SolvingAttention to DetailQuickBooksBookkeepingExceptional communicationPayroll