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Click here or scroll down to respond to this candidateCandidate's Name
Tampa, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo utilize abilities to provide effective and efficient customer service, knowledge and organizational skills in various areas that will be an asset to the company while expanding personal knowledge and obtaining additional skills.Willing to relocate to: Naples, FL - Fort Myers, FL - Bonita Springs, FL Authorized to work in the US for any employerWork ExperiencePacker/ShipperAmazon - Tampa, FLOctober 2020 to Present Responsibilities are anything on the floor such as palletizing, sweeping, loading truck that are at dock doors, unloading trucks, replacing the tap on the floor, stacking totes, separating hazardous disposables, scanning items into a box that needs to be shipped, charging batteries, passing out batteries and scanners, keep lanes clear of packages, help others clear lanes Private TutoringTutoring - RemoteMarch 2012 to Present Tutored multiple students at the same time and one-one Help students understand the material for upcoming tests Scheduled times with different students and monitored students progress Delivery driverDoorDash - Euclid, OHJune 2021 to July 2022Pick up food from establishment and deliver to the customers. Patient Account RepresentativeJP RECOVERY SERVICES - Westlake, OHSeptember 2019 to April 2020Inbound and outbound callsHandle calls for Akron Childrens Hospital (ACH) patients who have medical bills. Process payments, set up payment plans, take insurance information and if necessary, transfer the calls to the customer service department and document calls. The systems we use are Outlook, Microsoft, Excel, Epic, and Apex. Call Center Agent/Customer Service RepresentativeBrand Protect Plus - Beachwood, OHDecember 2017 to May 2019Document calls and create cases for any consumer who had a damaged product. Provide instructions to consumers for processing of warranty including but not limited to sending damaged products and or send photos for replacements. Submit orders for replacements as well as email correspondences with consumers. Transfer consumers to various departments for other services such as any purchases. Cashier/Customer ServiceDiBella's Sub - Mayfield, OHSeptember 2017 to December 2017Workstation food prep consisting of condiments, vegetables, and meats for the restaurants. Fill customers orders and cashing out customers. End of shift duties such as stock, break down of prep area and sanitation of work stations.Server and ExpeditorSwerve Bar & Grill - Shaker Heights, OHOctober 2016 to September 2017Seat the customers, take customer orders as well as delivery of order to kitchen staff. Deliver prepared meals to customer. Check with customer during dine-in to verify if there are any needs and ensure satisfaction of dining experience. Tend to lounge and kitchen area to clean and assist with stocking.Custodian/JanitorAramark - Cleveland, OHFebruary 2016 to January 2017 Cleaned bathrooms and Class rooms after hours took out the trash. Cleaned up messes from the playground, Yard, and concrete Cashier/Customer ServicePanera Bread - Mayfield Heights, OHJuly 2015 to March 2016 Greeted customers when they walked into the lounge Handled about 10 inbound calls a day helping customers with orders Made sure work area was clean and sanitizedEducationCertification in Medical Billing & CodingFlorida career college - Tampa, FLFebruary 2023 to December 2023Skills Epic (1 year) Microsoft Office (10+ years) Typing (10+ years) Medical collection (1 year) Windows (10+ years) Microsoft Word (10+ years) Databases (5 years) Computer hardware (10+ years) Front desk (5 years) Customer support (7 years) HIPAA (1 year) Shipping & receiving (4 years) Proofreading (10+ years) Accounting (Less than 1 year) Sourcing Recruiting (5 years) Document management Analysis skills Microsoft Access Google Docs Purchasing Microsoft Outlook Host/hostess experience (2 years) Computer literacy Presentation skills Clerical experience Research (10+ years) Medical records Delivery driver experience Administrative experience Computer operation Medical coding Procurement Data entry Driving Cashiering Customer service Organizational skills Packaging ACH Medical billing Microsoft Excel Insurance verification Hospital experience Cleaning Call Center (2 years) Medical Records Multi-line phone systems Insurance Verification Medical Coding (1 year) Administrative Experience (4 years) Billing Collections (1 year) Excel (10+ years) Data Entry (10+ years) Scheduling (10+ years) Customer Service Skills (10+ years) Medical Billing (1 year) Customer Service (10+ years) CSR (7 years) Desktop administration (3 years) Documentation review ICD-10 Microsoft Powerpoint Medical Terminology CPT coding (Less than 1 year) Medical Office Experience Tutoring Accounts ReceivableCertifications and LicensesDriver's LicenseJuly 2015 to PresentAssessmentsMedical receptionist skills ProficientSeptember 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientAttention to detail ProficientMarch 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientScheduling ProficientFebruary 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ProficientProtecting patient privacy ProficientSeptember 2023Understanding privacy rules and regulations associated with patient records Full results: ProficientWork style: Reliability ProficientMarch 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientSales skills ProficientFebruary 2022Influencing and negotiating with customersFull results: ProficientCustomer service ProficientDecember 2021Identifying and resolving common customer issuesFull results: ProficientCustomer focus & orientation ProficientDecember 2021Responding to customer situations with sensitivity Full results: ProficientCall center customer service ProficientNovember 2022Demonstrating customer service skills in a call center setting Full results: ProficientMedical billing ProficientSeptember 2023Understanding the procedures and forms used for medical billing Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
