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Title Saint Louis Customer Service
Target Location US-MO-St. Louis
Email Available with paid plan
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Candidate's Name
Street Address  Highlands Plaza Dr. Apt 517St. Louis, MO Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEI am looking to obtain a position that will allow me to use my experience with professional interaction with customers, sales experience, and knowledge to promote a companys business.EDUCATIONBachelor of Science in Health Education and Promotion (BS, 2020)- Deans List 2020Fontbonne University, St. Louis, MissouriBachelor of Science in Psychology (BS, 2012)Southern Illinois University Edwardsville, Edwardsville, IllinoisPROFESSIONAL EXPERIENCEWashington University School of Medicine- Eric P. Newman Education Center: Facilities and Events Coordinator (December 2022-Present)- Saint Louis, MOProviding comprehensive event coordination services to students, faculty, and external groups for the EPNEC spaces.Event and lobby managementAssisting the Event Specialists with meetings, events, and daily/weekly administrative tasks.Providing front-of-house customer service support to clients, attendees, and guests that enter EPNEC.Studio Ivanhoe Pilates & Movement: Studio Assistant (February 2022-September 2022)- Saint Louis, MOUtilizing Mindbody Business to sign-in clients to classes, applying payments, and checking health safety forms on their fileCommunicating with clients through email and Google Voice about studio promotions, specials, and sending them any Zoom class linksCompleting first visit reports on a weekly basis to follow up about studio/instructor satisfactionCompleting last visit reports on a quarterly basis to determine client studio retentionLululemon: Educator (Oct 2021- Dec 2022)- Saint Louis, MOProviding technical product information to guests by emphasizing the value and features of appropriate products.Collaborating with team members to create a welcoming and supportive environment for guests.Using in-store technology to create efficiency for guest experience.Daily maintaining a clean work environment to adhere to the luxury environment of the store.BJC Behavioral Health: Show Me Hope Response Team Worker (April 2021-September 2021)- Saint Louis, MOParticipation in community outreach events in response to the Covid-19 pandemicProviding support information for ICU nurses at surrounding St. Louis County hospitalsWorking at vaccine clinics to provide Show Me Hope Crisis Counseling Program support information to the communityEngaging the community through networking and coalitionFlannerys Irish Bar: Part-Time Manager (July 2020- Oct 2020)- Saint Louis, MOResponsible for all restaurant operations during shift management, including both front and back of houseManaging shift reports, cash, and inventoryCustomer interfaces and vendor relationsManagement project planning and implementationMike Duffys Pub and Grill: Bartender/Server (May 2016-present)- Kirkwood, MOResponsible for handling cash and credit card transactionsSuccessfully built customer relationships by providing excellent customer serviceIncreased profits for the company by upselling food and beverages to drive salesMaintained a clean bar and work area; restocked bar with related supplies such as beverages, ice, glassware, napkins, plates, straws, etcProvided a courteous, efficient, and positive experience for the customerWebster Groves School District Adventure Club: Educator Lead (Oct 2018-Oct 2019)- Webster Groves, MOEnhanced childrens social and educational developmentMonitored the safety of children in the programEncouraged individuality in the environmentNordstrom: Womens and Mens Shoes Sales Associate (Oct 2014-2016)- Saint Louis Galleria, MOProfessionally assisted customers with purchases, product selections, returns, exchanges, and other transactionsSuccessfully achieved and exceeded sales quotas by cross-selling in other departments and promoting additional productsBuilt customer relationships through effective listening to drive repeat businessCollaborated with team members and managers to ensure maximum productivity in the department

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