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MCLEAN, ILLINOISPHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE:My experience is customer-focused and detail-oriented, seeking to leverage strong interpersonal skills and organizational abilities. I am eager to contribute to the team's success through exceptional service and support.EXPERIENCE:Waitress, Steak N Shake, Lincoln,Illinois, 02/2016-03/2020 Manager, Cracker Barrel Old Country Store, Lincoln, Illinois, 03/2021- 05/2023 Waitress, Blue Dog Inn, Lincoln, Illinois, 05/2023-03/2024 Bartender, Cadilac Jacks, Normal, Illinois, 03/2024-Current Oversee daily operations of a busy restaurant, including staff management, inventory control, and customer service.Develop and implement strategies to increase sales and revenue resulting in a 15% increase in monthly profits.Train and Mentor staff to ensure high levels of customer satisfaction and adhere to company standards.Manage scheduling, payroll, and budgeting to optimize efficiency and profitability. Collaborate with chefs and kitchen staff to create innovative menu offerings and maintain high food quality standards.Provide excellent customer service by greeting guests, taking orders, and ensuring satisfaction with meals.Managed a high volume of customers during peak hours while maintaining accuracy and efficiency.Collaborated with kitchen staff to ensure timely delivery of food orders and resolve any issues promptly.Handled cash transactions and maintained accurate records of sales. SKILLS & QUALIFICATIONS:Strong interpersonal and communication skillsAbility to multitask and prioritize tasks effectively Attention to detail and accuracy in all dutiesExcellent problem-solving abilities and conflict resolution skills Exceptional multitasking abilities and effective prioritization of tasks Highly organized with excellent time management skills Excellent interpersonal communication skills with a positive outlook. Typing skill of 90wpmProficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)