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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLESummary: Over ten years experience and knowledge in information technology seeking to contribute training and acquired skills within a System Administration, Network Administration and/or Network/System Security role. Works well independently, or in a group setting providing all sides of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.Education: Michigan State University (MSU) East Lansing, MIBachelor of Science Aug. 2008-May 2011Media and Communication Technology(Specialty in Information Technology)Experience: General Fasteners Jan. 2022-PresentInformation Technology SpecialistManage users in O365 as an administratorSupport applications running on Windows Servers including File Sharing, Active Directory and Group Policy.Document all procedures and installs of products.Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.Thomas Precision Rice Lake, WIInformation Technology Specialist Sept. 2018-Jan. 2022Designed the IT department during transition from a MSP to internal using Zendesk ticketing, NinjaRMM, TeamViewer, and Webroot.Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.Support applications running on Windows Servers including File Sharing, Active Directory and Group Policy.Manage users in O365 and GSuite as an administratorManage users in Acumatica and JobBoss as an administratorVirtualization (Hyper-V to VMware) technology implementation, migrations, and supportImplemented Cisco Firewalls, switches, and APs from WatchGuardIn house GSuite to O365 migration that was completed in three months for 100 usersManage Dell Wyse thin clients that connect to the RDP serverDocument all procedures and installs of products.Chestnut Consulting Eau Claire, WIInformation Technology Specialist June 2018-Sept. 2018Manage users in O365 and GSuite as an administratorProvide answers to clients by identifying problems and researchingMaintain effective and timely communication with clients and staffAdminister database, messaging, file, and print serversDesign and implement permissions on file and folder structureManage all server hardware and software including but not limited to physical servers, storage systems, virtualization infrastructure, Microsoft Active DirectoryAmetek (Contractor) Columbus, OHSystem Administrator April 2016-May 2018Active Directory and Group PolicyLotus Notes to Office365 Administrator of 1000+ usersBackup and restore Terabytes of data with Symantec Backup ExecDevelop and maintain installation and configuration proceduresRepair and recover from hardware or software failuresEnsured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business planCreate and push software packages using PDQ DeployBuild and repair computers as requiredCreate new virtual machines using VMwareUsed PowerShell to automate data into ADProficient in devices such as iOS and Android using InTune Company PortalOrganizing Lotus data in Excel to be migrated over to Office365 during two month periodTroubleshoot and monitor performance of the network and maintain the software and hardwarePrioritize, plan, and conduct multiple simultaneous projects as necessaryAdministrate Windows Server 2008-2016 environmentPerform hardware and software problem analysis, definition, and resolution as requiredOhio Presbyterian Retirement Services Columbus, OHNetwork/Desktop Support Dec. 2015-Feb 2016Build and repair computersExtensive utilization of Active Directory and Office 365 ExchangeAAA Ohio Worthington, OHDesktop Analyst May 2014-Dec 2015Build and repair computersExtensive utilization of Active Directory, Lotus Notes, and SCCMFamiliar with SharePoint 2010Skype for Business Admin during the testing and rollout periodVerizon Wireless (Contractor) Hilliard, OHData Analyst July 2013-May 2014Discover why customer accounts exceed data usage.Utilize Oracle and Teradata SQL databases.Use SQL to retrieve IP logsCardinal Health (Contractor) Dublin, OHDesktop Support Team March 2013-July 2013Upgrade desktops and laptops from XP to 7Build hard drives with loaded software from Alteris serverTrain contractors to perform daily tasks using Service NowMichigan Primary Care Association Lansing, MIIT Support June 2012-March 2013Extensively utilize VPN (VMware and Hyper-V) to remotely assist end usersSupport of Outlook (all versions) regarding account migration, configuration, etc.Utilize AutoTask Ticketing system to manage incoming issuesExtensive utilization of Active Directory, Microsoft Exchange, and SQL Server 2008Manage computer and server auditsConfiguration and managing of TCP/IP switching and routing technologiesManage Symantec Backup Exec for weekly backupsMonitored network using Orion SolarwindsWired building for Ethernet, installed jacks, patch panel, modem, and Meraki routerColdwell Banker Hubbell Briarwood Real Estate Lansing, MIAssistant Network Administrator Feb. 2009-Nov. 2011Help Desk via phone, remote support, and in person servicing five locationsServiced hardware and softwareMaintained Thin ClientsTechnical Skills:Windows Operating Systems (95, 98, 2000, XP, Vista, 7, 8, 10), Computer Networking TCP/IP, Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, SharePoint), Writing Request for Proposals (RFP), Creating a Business Plan, Computer Hardware diagnosing and upgrading, Virus Removal, Meraki routers and access points, Wordpress, HTML, Java, Python, Lotus Notes Admin, Office365 Admin, PowerShell, RSA manager, Veritas/Symantec Backup Exec, PDQ Deploy, GSuite Admin, NinjaRMM, Cisco Firewall ASA5516 and ASA5506, Wasabi cloud backup, VMware vSphereMicrosoft Server 2003/2008 R2, 2012 R2, 2019- adding users/groups, setting up user permissions, file and folder management, managing network printers, managing servers remotely, managing services, scheduling tasks, resetting user passwords, changing group memberships, checking event logs, creating user and group accounts, creating GPOsCertifications:Comptia A+ |
