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Click here or scroll down to respond to this candidatePhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLECandidate's Name
Bachelors (BSc) in Computer Science from Bangalore University with over 10 years of global industry experience in product documentation, instructional design, and content development.Expertise in Admin Guides, Online Help, Users Guide, and End-user documentation, Process documents, Readmes for Enterprise Infrastructure, and Software applications.Experience collaborating with cross-functional teams and training other writersSkills:Program lead and Content architect: Led programs by collaborating with Subject-Matter Experts, Engineering, Development, Sales, and After-sales team to develop, update content (for both technical documentation and proposal development) information flow, clarity in content, simplify complex topics, and ease of reading.Writing: Procedure guides, navigation guides, release notes, readmes, knowledge base (kb) and software documents in both Agile and Waterfall methodology.Editing: Documents developed by writers as well as engineering team members and senior management for technical, grammatical, and style errors.CERTIFICATIONSWriting in the Sciences, Stanford University through CourseraGoogle Analytics for Beginners, Google Analytics AcademyAdvanced Google Analytics, Google Analytics AcademyContent Strategy for Professionals: Managing Content, Northwestern University through CourseraMarkdown, Scrimba through CourseraCertified Instructional Designer from Wavelength Institute, Noida, IndiaSocial Media Editor for AMA, a non-profit organization: June 2023 to presentSupport Staff, Owen Elementary from Feb 2024Technical Writer, Lamzing from Feb 2024Gestalt Technologies Technical Writer - June 2021 to Jan 2022Created Proposal documents, Product Blueprints, Requirement Analysis Document, App Promotion Functionality document for the healthcare industry.Qlogic LLC- Technical Writer/ Editor- November 2018 - Jan 2020Edit documents on GitHub for Google APIs by following style-guidesReadme in markdown, Installation guideContent for the company websiteReflection Software Writer - April 2018- July 2018Created Training Materials, KB articles for the Walmart support staff and trainers.Dell R & D Center India - Technical Writer Advisor - Jan 2009 to Oct 2012Worked in the Systems Management Line of Business for large Data Centers.Area of specialization Partner Engineering Owned and led documentation for Dell Plug-ins and Management Packs for third party Systems Management Software from Microsoft, HP, IBM, and CA.Worked in Agile environment with distributed teams (Dev, Test, Product Management, Marketing, and applied DITA methodologyCreated User Guides, Installation Guides, Help Files, Release Notes, KB articles, edit UI strings, GUI reviews, Quick Start guide, mentored other writersParticipate in Sprint planning, SCRUM meetings, set user-stories for documents, and attend retrospectives in Agile.Part of the pilot team that developed software documents in the SDL-XML environment.Filed bug reports (with JIRA and available tools).Member of the Doc Quality team to ensure standardization of documents across Dell.AWARDS: On the spot award (twice)Silver Award for Process knowledgeOracle India Senior Training & Documentation Specialist/Technical Writer Apr 2006 to Jan 2009Worked on Oracle Financial Applications and JD Edwards Enterprise WorldCreated Help Files, User Guides, Process Documents, Training Materials, and Navigation GuidesTrained and mentored junior writers on style, standards, and process.Designed and developed online courseware on using Oracle applications, for employees worldwide.Developed control documents for finance processes as part of Sarbanes Oxley norms.Created Guides for JD Edwards Enterprise documentsCreated training material with User Productivity Kit (UPK) for JD Edwards WorldLiaised with distributed teams across North America, APAC and EMEA regionsCreated Newsletter for the Oracle Global Finance Information Centre (GFIC) of over 4000 staff, and maintained the team dashboardKey initiative was a project to design an e-learning induction and process orientation course, which resulted in saving staff hours by replacing classroom training.AWARDS: YAR (You are Recognized) awardNDS India Private Limited (acquired by CISCO) - Technical Writer Dec 2005 to Apr 2006Worked for the clients: SkyTV and TataSkyPlan, organize, and develop content for interactive gaming and media applications, and digital Pay-TV solutionsWork closely with Engineering team to ensure technical accuracy, completeness, and accessibility of the documentsEI Design Private Limited - Instructional Designer May 2005 to Dec 2005Raw Content Analysis, Creating Learning Maps, Storyboarding, Peer reviews, and QA for eLearning modulesMeDiCoMM Technical Writer/Project Co-ordinator Feb 2003 to May 2005Created the User Specification guides, proposal documentsKeystroke testing for the GUIs, content developmentVisualization and project co-ordinationAWARDS: Best Employee of the Month (twice)Hands-on experience on the following tools:Documentation, Video & Publishing Tool: Adobe FrameMaker, Teknik 97, Tutor 11i, UPK, CarbonViewlet Builder, Camtasia, MS Office Suite, Epic Editor, WebWorks, Xmetal, publisher for FrameMaker, Markdown, XML and HTML, DITA XML, Madcap Flare, ArbotextImage Tool : MS Visio, Hypersnap, SnagIt, Snipping Tool, Photoshop, IndesignCMS : MS Sharepoint, MS Visual Source Safe, Documentum, Windchill, SDL, GitHub, ConfluenceOTHERSParent Volunteer, and member PTA, district 204, editor Kinderpress. (2016- present)Volunteer editor, Telugu Association, Chicago ChapterLanguage translator Manipuri to English sub-title for a singerFreelanced as a writer for MN Realtors, Vital Consulting, Team Ace Creative StudioFreelanced as an Instructional Designer for EI DesignFreelanced as a Technical Recruiter for Vital Consulting |
